Program Manager

Program Manager
Malvern, PA

ROLE_DESCRIPTION -

• 7-8 years of Program & Portfolio Delivery Management Experience.

• Good to have Program Management Certification

• Sound knowledge of Agile Delivery Planning and Execution

• Strong Communication and Interpersonal skills

• Cross-Functional Leadership and Executive Leadership Reporting Skills

• Vendor Management

Roles & Responsibilities

Role Responsibilities

• Leads execution of quarterly delivery plans aligned to strategic priorities

• Translates committed work into actionable delivery plans across teams

• Monitor delivery progress and optimize flow of work across the system

• Identifies and manages risks, dependencies and impediments

• Drives delivery progress and resolves execution gaps

• Ensures work entering delivery is clear, prioritized, and ready prior to planning cycles

• Influences sequencing and trade off decision across teams based on capacity, dependencies and delivery data

• Owns family-level dashboards for KPIs, OKRs and team health

• Provides weekly and monthly status on progress against quarterly objectives

• Ensures consistency, quality and accuracy of delivery reporting

• Uses data and qualitative signals to highlight risks, trends and improvement areas

• Drives data-informed decision making through standardized metrics

• Translates delivery metrics into actionable insights to inform leadership decisions at the portfolio level

• Facilitates quarterly Program Increment (PI) planning sessions across teams

• Ensures alignment of priorities, capacity, cross-team dependencies, and sequencing of work

• Coordinates cross-team dependencies and integration points

• Drives stakeholder engagement across product, engineering, and partners

• Establishes clear quarterly commitments and success measures

• Ensures planning readiness by surfacing gaps in scope clarity, dependencies, and decision-making ahead of planning events

• Coordinates across internal teams (Product, Engineering, MarTech, Analytics)

• Manages relationships with internal stakeholders, external partners and vendors

• Aligns cross-team dependencies to minimize delivery friction and improve delivery outcomes

• Drives cross-divisional alignment efforts across LoBs

• Serves as a connector across teams and functions to align execution with strategic intent and enterprise priorities

• Overseas delivery coordination for complex initiatives (e.g. Cloud migration and platform modernization

• Ensures alignment with enterprise standards and governance

• Coordinates dependencies across engineering, architecture and vendors

• Supports adoption of modern delivery practices and platform capabilities

• Ensures technical initiatives are integrated effectively into the broader delivery system to avoid downstream risks and misalignment

• Identify systemic constraints across LoB within planning, execution, and coordination

• Drives continuous improvement of delivery processes and practices, operating models, and workflows

• Identifies and addresses systematic inefficiencies and risks

• Promotes standardization across teams to improve clarity, scalability, predictability and delivery confidence

• Performs ad hoc delivery and operational support as needed

• Owns and evolves delivery patterns, standards, and operating models across teams to improve e2e flow

• Identifies cross-team and organizational constraints that impact delivery outcomes and drives resolution through scalable changes

• Develops and implements repeatable playbooks, frameworks, and practices that scale delivery effectiveness across the organization.





Expertise Needed:

• Program & Portfolio Delivery Management

• Agile Planning & Execution

• Cross-Functional Leadership

• Risk, Dependency & Issue Management

• Delivery Governance & Reporting

• Data-Driven Decision Making

• Enterprise Transformation & Technology Programs

• Stakeholder & Vendor Management

• Strategic Thinking & Organizational Influence

Skills: Digital : Microsoft Dynamics 365 CRM Functional~Digital : Microsoft Dynamics 365 CRM Technical
Experience Required: 8-10