Program Manager - Inpatient (CSS)

Skills & Abilities: Effective client engagement; strong administrative, program planning, organizational, and documentation skills; ability to work independently and collaboratively; clear verbal and written communication; detail-oriented with strong listening skills; and a demonstrated ability to set performance goals. Serving as a crucial first-line leader, you will interpret directives from mid-level management, supervise daily activities, and directly support staff retention by ensuring employees have the tools, training, and voice they need to succeed.

Salary:

Position Overview:

Under the direction of the Senior Director of Inpatient Services, the Program Manager is responsible for managing the daily operations of the Clinical Stabilization Services (CSS) unit. Serving as a crucial first-line leader, you will interpret directives from mid-level management, supervise daily activities, and directly support staff retention by ensuring employees have the tools, training, and voice they need to succeed. This role requires being part of the working team to ensure services are successfully delivered, participating in an administrative call rotation, and maintaining evening and weekend availability as needed.

Benefits

• 403B
• Dental insurance
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances

Key Responsibilities:

• Admissions & Clinical Care: Screen potential referrals for direct admission appropriateness and coordinate admissions; carry a caseload and run therapeutic groups when necessary.

• Staff Leadership & Supervision: Provide ongoing supervision to non-medical staff, co-lead unit staff meetings, conduct performance reviews and competency assessments, and recommend coaching, training, promotions, or performance improvement plans.

• Hiring & Training: Schedule and co-interview applicants with leadership; conduct onboarding and orientation for new hires to ensure the prescribed model of care is followed.

• Scheduling & Operations: Complete monthly schedules for counselors, recovery specialists, and drivers, as well as weekly group schedules.

• Compliance & Program Quality: Assist with licensing, certification, corrective behavioral meetings, and client administrative discharges; timely complete all training, certifications, re-credentialing, and licensing renewals.

• Communication & Collaboration: Maintain current awareness of agency communications by reviewing and responding to work emails regularly; collaborate effectively within a multidisciplinary team (MDT) and complete MDT notes.

• On-Call & Additional Duties: Share on-call coverage with the Program Director and Senior Director; perform other related duties as required.

Keyword: Program Manager - Inpatient (CSS)
Required Experience:

Qualifications:

• Education: High School Diploma required; Bachelor’s Degree (BA) preferred.

• Work Experience:

  • Minimum of 5 years of experience working in an inpatient setting with Substance Use Disorder (SUD) patients.

  • Minimum of 2 years of previous experience in staff supervision.

• Licensing: None required.

• Certifications: Drug and Alcohol or related certification (such as CADC) required.

• Knowledge Requirements:

  • Substance use disorder counseling methods, motivational interviewing, stages of change theory, and behavioral interventions.

  • HIPAA and 42 CFR regulations.

  • BSAS regulations and ASAM criteria.

  • Appropriate Electronic Health Record (EHR) documentation.

• Skills & Abilities: Effective client engagement; strong administrative, program planning, organizational, and documentation skills; ability to work independently and collaboratively; clear verbal and written communication; detail-oriented with strong listening skills; and a demonstrated ability to set performance goals.

Desirable Qualities:

SSTAR seeks an individual who is approachable, dedicated to employee success, and deeply committed to meeting the needs of both the agency and the individuals we serve.

Benefits:

Salary:

From: SSTAR