Program Manager - InDemand Program

• We have a casual, results-focused atmosphere 
• We value family and friends – personal relationships matter where work-life balance is a cornerstone of our culture
• Our work has purpose – we improve education and support our schools 
• We are genuinely collaborative; all voices are welcome and equally heard 

• You will connect with leaders in education throughout the region
• You will be supported in your professional growth and development 
• Because you’re working directly with senior management, you’ll help co-create our future 
• This is a career position not just a job  

• Flexible – you thrive on variety
• Humble – you believe everyone is equal and deserves respect 
• Empathetic – you seek to understand first 
• Service-Oriented – you see the act of serving as a reward 
• Independent – you are proactive and enjoy the thrill of solving problems 
• You have a passion for improving education and connecting with people

• Drive business development for InDemand by identifying, prospecting, and securing new client relationships, and by expanding requisition volume within existing accounts to meet and exceed revenue and growth targets
• Own the end-to-end client-facing sales cycle, including lead generation, discovery meetings, needs assessments, proposal development, pricing discussions, contract negotiation, and on-boarding of new staffing clients
• Conduct a high volume of client outreach activities—cold calls, emails, LinkedIn engagement, networking events, and in-person meetings—to build a robust and qualified pipeline of staffing opportunities
• Attend conferences and/or educational events, as required
• Build and maintain trusted, consultative relationships with hiring managers, HR leaders, and executives, serving as the primary point of contact for requisition intake, job order clarification, and ongoing account management
• Lead the delivery, scalability, and continuous improvement of the InDemand program, developing, implementing, and measuring initiatives that drive sustainable growth, operational excellence, and client satisfaction
• Serve as the primary steward of InDemand program outcomes, with responsibility for sales performance, service quality, financial results, compliance, and stakeholder experience for both clients and placed employees
• Partner with the Recruiter(s) to translate client requirements into clear job orders, align on candidate profiles, prioritize open requisitions, and ensure timely, high-quality fulfillment that meets client expectations
• Maintain disciplined, accurate, and up-to-date records of all sales activity, client interactions, pipeline stages, and requisition status within the CRM and Applicant Tracking System (ATS) that support InDemand
• Leverage CRM and ATS data to forecast pipeline, monitor key sales and recruiting KPIs (activity, conversion, time-to-fill, fill rate, gross margin, client retention), and report performance and risk to Leadership
• Research applicable Requests for Proposals (RFPs) and lead the timely, accurate, and competitive response process, coordinating with other Program Managers and under Leadership’s oversight to ensure submissions appropriately reflect the requested service line(s)
• Firmly comprehend and uphold ESI’s values, ensuring they are well represented in both actions and services, alerting Leadership when disparities arise
• Actively collaborate with Leadership, Client Success Managers, and cross-functional teams to ensure InDemand is effectively integrated within the ESI framework and positioned for long-term success
• Manage, support, and develop the Recruiter(s) assigned to InDemand, providing coaching, performance feedback, and day-to-day direction in a way that cultivates ESI’s positive cultural values
• Plan and successfully execute sales campaigns, client events, and program initiatives on schedule and within budget
• Represent ESI’s mission and values through professional, polished communication and engagement with diverse clients, partners, and placed employees, strengthening trust and long-term relationships
• Effectively conduct client presentations, capability briefings, training, and other public speaking events, as needed
• Be fluent in multiple software systems—particularly CRM and ATS platforms—both individually and in guiding others in their effective use

• Bachelor's degree or equivalent experience required
• At least five years of program management, business development, account management, or staffing/sales experience, with a demonstrated track record of meeting or exceeding revenue and requisition targets
• Direct experience in the staffing, recruiting, or professional services industry strongly preferred; experience selling into Arizona-based employers is a plus
• Proven success in client acquisition and consultative selling, including prospecting, pipeline management, proposal development, and closing new business
• Strong foundation in developing, implementing, measuring, and troubleshooting initiatives to create positive impacts for program and revenue growth
• Management experience, supporting and developing a team—especially recruiters or sales staff—with integrity and patience
• Highly proficient in the Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) as well as messaging, conducting webinars, and HRIS/CRM, including the ability to quickly learn multiple specialized software systems; must possess or develop expert competence in the CRM and Applicant Tracking System (ATS) platforms that support InDemand (e.g., Salesforce, HubSpot, Bullhorn, JobDiva, or comparable)
• Valid driver’s license and clean driving record is required
• Must have reliable transportation for daily office commute and local/regional travel, including frequent client visits
• Must pass a background check
• Dress code ranges from casual to business formal, with business professional attire expected for client-facing meetings

• Ability to manage numerous issues and drive multiple projects, accounts, and open requisitions simultaneously
• Comfortable and effective with in-person, phone, email, written, and video communication, to include small and large groups (from 2 to 200+ participants), both client- and employee-facing, with an emphasis on frequent client meetings and outreach
• Passion for connecting talent with meaningful work and helping client organizations succeed
• Motivated by service as a reward within itself, and energized by a metrics-driven, results-oriented sales environment
• Flexible and proactive disposition—adapting to change, initiating relationships, actively engaging stakeholders, independently solving problems
• Intermediate to advanced financial and data acumen, with understanding of concepts such as contract terms, bill/pay rates, gross margin, budgets, payroll terms, and metrics-based reporting/performance management
• Maintain a high level of professionalism
• Ability to build sustainable relationships of trust through open and interactive communication
• Aptitude to learn job-related material primarily through oral instruction and observation in an on-the-job training setting

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 20 pounds at times.
• Visual acuity is required for preparing and analyzing written or computer data, operation of technology, and determining the accuracy and thoroughness of work.

Powered by JazzHR