Program Manager (III)

Our client, a Technology company, is looking for a Program Manager (III) for their Sunnyvale, CA/Hybrid location.

Responsibilities:

• Across multiple teams, independently define, drive, and own program charter(s) that address scope, and timeline, OKRs, resourcing and risks/dependencies of moderately complex programs.
• Translate ambiguous program goals into clear and measurable objectives/milestones.
• Determine the effective level of program management required of an initiative.
• Create project plans that break down a project into discrete phases aligned to the needs of stakeholders, include risks/dependencies and support proactive identification of program constraints.
• Independently determine program phasing and metrics that effectively address continuous improvement including Resource Stewardship.
• Optimize regular checkpoints and metrics dashboards.
• Ensure stakeholders are aligned on rationale for program pivots.
• Independently design and deliver optimized program communication plans including executive and key partner communications.
• Articulately represent the program across touchpoints.
• Anticipate change management requirements.
• Independently develop change management rollout plans for programs including impact analysis.
• Proactively drive pivots requiring change management, monitor progress of change management rollout, and resolve misalignments.
• Define future change management needs.
• Effectively build trusted relationships with senior program stakeholders to proactively enable effective decision making.
• Resolve prioritization misalignments with stakeholders.
• Proactively manage program escalations.
• Independently determine and collect data required to govern programs and effectively drive stakeholder decision-making.
• Independently maintain project trackers and status reports. Identify and execute on program tasks, including proactively managing dependencies, while incorporating Product Excellence values, Product Inclusion, and brand trust and reputation.
• Create automated processes to enhance velocity and monitoring.
• Define program governance structure by determining effective management of mitigations, postmortems, and escalation reports. drive effective program stakeholder meetings.
• Owns the pricing migration delivery plan and weekly progress against it
• Manages dependencies between BORM clusters during the peak transformation period
• Runs the BORM transformation programme board - status, risks, decisions needed
• Coordinates with A&B, GenAI, SOLE and CLO teams on shared deliverables
• Documents processes and decisions so knowledge doesn't leave with them

Requirements:

Minimum role qualification requires proficiency in:

• Portfolio Management (PgM/TPM)
• Team Management
• Continuous Improvement (PgM/TPM)
• Managing Organizational Change (PgM/TPM)
• Communications Management (PgM/TPM)
• Planning (PgM/TPM)
• Stakeholder Management (PgM/TPM)
• Execution and Governance (PgM/TPM)
• Technical Judgment (TPM)
• User understanding and empathy
• Experienced programme / project manager - comfortable with complexity and multiple workstreams (6-10 years of experience)
• Experience of WFM or Capacity Planning a benefit
• Strong documentation and handover discipline - the exit just is as important as the tenure
• Does NOT need to be an AI specialist (beneficial though)- needs to be a strong delivery operator
• Good at working with ambiguity

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities