Program Manager III

Job Responsibilities: Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams - Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters - Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity - Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams - Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements - Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership - Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition. Partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms.

Job Title: Program Manager III
Location: Remote
Duration: 3+ Months

Summary:
Drive adoption and change management for transition to RainFocus as the events platform. Partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms.

Job Responsibilities:
Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams - Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters - Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity - Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams - Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements - Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership - Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition



Must Have Skills
Hands-on experience administering or enabling event management platforms, specifically
Experience with Rainfocus
Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
Experience defining and tracking metrics and running programs to improve operational performance

Nice to have skills
Experience with Splast or Cvent
Strong stakeholder communication, documentation, and training delivery skills
Enablement/Change Management experience
Training experience
Marketing, specifically with events experience


Education/Experience:
5 years of experience in change management, enablement, marketing or events operations, or program management
BA/BS degree in Marketing or Communications, nice to have but not a requirement.
Marketing or Sales experience is nice, but not required.