Program Manager II/III, FIT Citrus Heights

*$3,000 Hiring Bonus*

QUALIFICATIONS

Education & Experience

Master’s or Doctoral Degree with active Associate/ Licensure Registration

• 2 year of direct care experience
• 2 year of leadership experience*
• Active BBS Associate Registration

Master’s degree (without active BBS registration/licensure)

• 3 years of direct care experience
• 3 year of leadership experience*

Bachelor’s degree

• 5 years of direct care experience
• 3 year of leadership experience*

Associate’s degree

• 7 years of direct care experience
• 3 year of leadership experience*

High School Diploma/GED

• 9 years of direct care experience
• 3 year of leadership experience*

ESSENTIAL JOB FUNCTIONS

 Manager Specific 

• People leadership: Lead recruitment, hiring, onboarding, supervision, evaluation, professional development, team cohesion, empowerment, and separations when required.
• Supervision and coaching: Set clear expectations, run regular 1:1s, use development plans, give timely feedback, create growth opportunities, and implement performance management and corrective actions.
• Workplace culture and safety leadership: Model family centered, trauma informed practice and a respectful, collaborative workplace free of harassment, discrimination, retaliation, and workplace violence. Set norms, address concerns promptly, reinforce restorative practices, and champion agency cohesion.
• Compliance and alignment: Apply agency policies, accreditation standards, and contract requirements. Maintain alignment across programs and support departments on agency standards and best practices.
• Risk and safety leadership: Set organization wide standards for risk identification, incident response, prevention, and debriefs. Coordinate HR, IT, Finance, Facilities, and QI to ensure safe workplaces, ethical practice, privacy and security, financial controls, and business continuity.
• Data informed management: Use shared reports, dashboards, and systems to monitor timeliness, quality, workload, cost, compliance, privacy, and outcomes. Surface trends, remove bottlenecks with partners, and verify impact through follow up measures.
• Training and continuous improvement: Develop and update core training, skill labs, job aids, guides, and checklists. Adapt methods to varied learning styles and standardize policies and procedures to drive improvement.
• Schedule planning and coverage: Build a collaborative staffing plan with leadership that aligns manager and team schedules with agency priorities and partner needs, creates predictable coverage, and outlines procedures for emergent needs and gaps.
• Cross program and department partnership: Align workflows & system practices with program and support leaders. Co-own cross functional initiatives, clarify roles and decision rights, set shared milestones & outcomes, run joint huddles, remove barriers, listen to learn, and celebrate shared wins.

Position Specific

• Quality practice and documentation coaching: Translate standards into plain language job aids, align practice with EHR and billing rules, run documentation and practice labs, coach side by side in real time, and balance timely, accurate documentation with high quality care. Conduct learning focused audits, set clear quality thresholds and turnaround times, and close feedback loops.
• Program supervision and coaching: Translate agency expectations into program goals. Review caseloads, care pathways, and role specific metrics.
• Risk, crises, and grievance management: Lead case huddles and high-risk consultations, guide urgent responses, investigate and resolve concerns, review incidents quickly, and implement safety plans and team interventions that meet youth and family needs.
• Program compliance and alignment: Ensure services align with program model, contracts, scope of work, and agency policies. Monitor utilization, authorizations, deliverables, and fidelity tools.
• Program data use: Monitor dashboards and reports to track access, timeliness, outcomes, and documentation. Address gaps with targeted workflows.
• Program training: Onboard new staff, run skill labs, and tailor job aids and checklists to the program and population.
• Practice excellence: Model trauma informed, culturally responsive care and reinforce evidence based and evidence informed practices with attention to fidelity.
• Family centered flexible schedule and community support: Share responsibility with leadership teams for evening, night, and weekend support to meet partnership, staff, and service needs. Align schedules with youth, family, and community needs & availability to foster engagement.
• On-call leadership: Participate in the on-call leadership rotation to guide staff and support youth and families after hours. Step into direct care on-call when gaps occur and lead follow up, documentation, and coordination with program teams and departments.
• Maintain practice connection: Provide direct services up to 16 hours per month when capacity permits to stay connected to the model, understand staff and client experience, assess effectiveness, identify improvements, and ensure fidelity.
• Clinical supervision (PM III only): Provide individual/triadic/group supervision per BBS and county/university requirements; review and co-sign services and documentation when indicated; observe live sessions, recordings and documentation records; complete required supervisory documentation and evaluations; provide effective training on legal, ethical and quality informed clinical practices.

Agency Specific

• Performs all duties in a manner consistent with the principles and values of agency, while adhering to applicable professional codes of ethics, the agency’s policies and procedures, contractor requirements, and regulatory requirements.
• Model and communicate appropriate positive attitudes toward the agency’s Mission, Vision, and Values
• Work collaboratively with all agency programs and staff to provide support as needed
• Utilize and maintain calendar with all work-related details to manage time effectively and share calendar information with coworkers
• Participate in on-going training to expand and develop professional skills
• Perform other duties as necessary for the agency, as assigned

Employment At-Will
Employment at the Agency is terminable at-will, which means that employment may be
terminated at any time, without cause or reason, by either the employee or the Agency. In
addition the Agency may also demote, layoff, transfer or reassign employees at any time at its
sole discretion without cause or reason. 

Check out our Diversity, Equity & Inclusion Statement

 https://www.ssyaf.org/diversity-equity-inclusion