Program Manager II (EEMS Bureau of Eligibility Policy Operations Manager) / 60018813

Program Manager II (EEMS Bureau of Eligibility Policy Operations Manager) / 60018813

Salary

$79,600.00 - $143,300.00 Annually

Location

Statewide, SC

Job Type

FTE - Full-Time

Job Number

188690

Agency

Department of Health and Human Services

Division

EEMS Policy, Process, and Contract Management

Opening Date

05/22/2026

Closing Date

5/29/2026 11:59 PM Eastern

Class Code:

AH50

Position Number:

60018813

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN12

Opening Date

05/22/2026

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

Failure to provide detailed and complete information may result in your application not being referred.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

The Agencys mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This is position is located in EEMS Policy, Process and Management, Richland County.

This is an in-office role and not a telecommute or remote position.

Are you the One? We are looking for a Program Manager II (EEMS Bureau of Eligibility Policy Operations Manager), who provides leadership and management for statewide Medicaid Eligibility program initiatives, such as the Disability Determination process and Presumptive Eligibility. Leads development, implementation, and ongoing operations of complex programs administered by Medicaid Eligibility, Enrollment, and Member Services. Develops, maintains and oversees operational procedures, communication, stakeholder engagement, monitoring and reporting associated with these programs.

• Leads in development, implementation and continuous process improvement for program areas administered by EEMS Bureau of Eligibility Policy. Assesses program areas and implements policy, procedure, or rule changes. May advise leadership about appropriate action to take. Participates in the management decision-making process for Bureau program areas. Ensures Bureau program areas have documented policies and procedures, as well as training and evaluation materials that are developed, managed, and implemented as a collaboration among relevant Bureau program areas, as well as agency and external partners. Ensures that program operations adhere to federal and state regulatory requirements, agency leadership directives, agency policies and procedures.
• Responsible for overall operations for assigned EEMS Bureau of Eligibility Policy program areas, including managing staff responsible for leading day to day operations, ongoing communication with stakeholders, EEMS Leadership and/or SCDHHS Leadership and program evaluation. Provides leadership to Bureau programs to uses program data and stakeholder engagement to effectively manage programs, adhere to reporting requirements. Provides leadership to Bureau team members to identify potential problems; facilitate problem resolution by determining or recommending and implementing a risk mitigation strategy. Provide oversight for development and implementation of quality management plans; project documentation; and program design to ensure compliance with federal and state laws, or agency's criteria, codes and regulations.
• Serve as Eligibility Policy and Process Subject Matter expertise for policies, procedures, training, compliance, contracts, system development and other agency initiatives as assigned. Serves as Bureau leader for completion of more complex work assignments. Mentor Bureau of Eligibility Policy team members, participate in oversight of peer review process for written documents.
• Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. Promotes workforce engagement.
• Performs other duties as assigned.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum and Additional Requirements

A bachelor's degree and at least three (3) years of experience in policy and/or program development and management, including at least three (3) years of experience in management and/or leadership roles directly responsible for program outcomes and creating solutions for improved performance.

Bachelor's degree must be from a college or higher education institution recognized by the U.S. Department of Education Council for Higher Education (CHEA).

An equivalent combination of education and experience may be accepted with prior State Human Resources approval.

Additional Requirements:

• Valid drivers license.
• Requires holder to drive routinely.
• Occasional overnight travel.
• Overtime and/or weekend work with Deputy approval.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office role.

Preferred Qualifications

• Knowledge of the agencys mission, programs, and objectives.
• Knowledge of management principles.
• Knowledge of the agencys organizational structure, the people who manage the work, and the processes applicable to government work.
• Ability to interpret and apply rules and regulations.

Additional Comments

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Please, thoroughly complete the Education and Work Experience sections of your application and the Supplemental Questions. Failure to provide detailed and complete information will result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. You may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I acknowledge that I have read, understand, and agree with the above.

• Yes
• No

02

Please indicate your expected salary, if offered this position.

03

Do you have a Bachelors Degree?

• Yes
• No

04

Do you have at least three (3) years of experience in policy and/or program development and management?

• Yes
• No

05

Do you have at least three (3) years of experience in management and/or leadership roles directly responsible for program outcomes and creating solutions for improved performance?

• Yes
• No

06

Do you have a valid drivers license? If yes, please provide your drivers license number and state of issuance.please explain.

07

Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD214 Form with your job application in order to qualify and claim this preference.

• Yes
• No

08

How did you hear about this career opportunity?

Required Question

Employer State of South Carolina

Agency Department of Health and Human Services Address 1801 Main Street, Suite 224

Columbia, South Carolina, 29201

Phone 803-898-2670

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.