Program Manager II, Amazon Customer Excellence System (ACES), Global Logistics, Amazon Customer Excellence System (ACES), Global Logistics

Do you want to drive operational excellence across one of the world"s largest and most complex supply chains? As a Program Manager on Amazon"s Global Logistics team, you"ll own cross-functional programs that optimize how freight moves from manufacturing hubs to international marketplaces-directly improving speed, reducing cost, and expanding selection for hundreds of millions of customers worldwide.

In this role, you"ll manage end-to-end process improvement initiatives across Amazon"s import operations, partnering with internal teams and external logistics providers to deliver measurable results. You"ll apply Lean/Six Sigma methodologies, analyze data to uncover opportunities, and brief senior leaders on program performance. Every improvement you deliver feeds directly into Amazon"s flywheel. Lower costs mean lower prices, which drives more traffic, attracts more sellers, expands selection, and further improves the customer experience.

This is an opportunity to make a tangible impact on global operations at a scale few companies can offer.

Key job responsibilities

• Own end-to-end delivery of cross-functional process improvement programs across Amazon"s global import operations, from scoping and planning through execution and post-launch measurement
• Apply Lean/Six Sigma methodologies to identify cost and speed optimization opportunities, translating data-driven insights into scalable solutions across multiple operational sites
• Partner with operations, technology, and finance teams as well as external logistics providers to align priorities, resolve dependencies, and drive measurable improvements in supply chain performance
• Develop and maintain KPI dashboards and program status reporting, communicating progress, risks, and recommendations to senior leadership through written narratives and business reviews.
• Lead cross-functional stakeholder alignment to support new building launches, network changes, and operational enhancements that improve the end-to-end customer experience
• Role requires some onsite warehouse monitoring with up to 25% travel across the US.

A day in the life

You"ll start your morning reviewing operational metrics and identifying improvement opportunities. Midday, you might facilitate a Kaizen event with cross-functional partners or build a business case to present to leadership. Afternoons could involve analyzing data in SQL to quantify process changes, aligning stakeholders on program milestones, or partnering with technology teams on automation solutions. No two days look the same, but each one moves Amazon"s global logistics network closer to faster, lower-cost delivery for customers worldwide.

Our team has a broad mix of experience levels and tenures, and we"re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and partner with you to find your next opportunity at Amazon.

About the team

Global Logistics moves freight from manufacturing hubs worldwide to Amazon"s international marketplaces, serving both Fulfillment by Amazon (FBA) sellers and retail direct import vendors. Our ACES team drives continuous improvement across this network by reducing cost, accelerating speed, and expanding selection for customers. We partner with world-class logistics providers and build innovative supply chain solutions that directly fuel Amazon"s growth flywheel. We are a data-driven, collaborative team that values operational curiosity, creative problem-solving, and delivering measurable results at global scale.