Program Manager II / 60018019

Program Manager II / 60018019

Salary

$79,600.00 - $143,300.00 Annually

Location

Richland County, SC

Job Type

FTE - Full-Time

Job Number

189258

Agency

Department of Health and Human Services

Division

Bureau of Quality

Opening Date

06/08/2026

Closing Date

6/12/2026 11:59 PM Eastern

Class Code:

AH50

Position Number:

60018019

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN12

Hiring Range - Min.

$79,600.00

Hiring Range - Max.

$106,223.00

Opening Date

06/08/2026

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

Failure to provide detailed and complete information may result in your application not being referred.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

The Agencys mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This position is located in Bureau of Quality, Richland County.

This is an in-office role and not a telecommute or remote position.

Are you the One? We are looking for a Program Manager II, who will serve as Director of the Office of Quality Assurance and Compliance, reporting to the Bureau Chief of Quality. Responsible for the administration and oversight of all Agency quality assurance activities. Provides leadership, guidance, and management of initiated and sustained processes to ensure successful implementation of Office objectives. The Office of Quality Assurance and Compliance assumes accountability for ensuring that quality assurance and performance improvement is defined, implemented, and given a high priority in the overall management of the Agency. Leadership responsibilities include supervising management sta? and maintaining an e?ective organizational structure. As a manager and leader, the Director must also measure program e?ectiveness while recommending and implementing policies, standards and procedures that impact maintaining the quality of programs/services that improve member health. The Director works closely with internal and external stakeholders, including government and private sector entities to accomplish the Agency mission.

• Designs, implements, and oversees operations that support the Office of Quality Assurance and Compliance with regard to the day-to-day functions, including the supervision, orientation, training, and development of staff in programmatic functions. Provides supervision to staff through monitoring, individual conferences, department meetings, and planning sessions. Assesses workload and staff strengths and weaknesses so that duties and responsibilities of staff are allocated to maximize efficiency and effectiveness and to assure that all aspects of the QAPI plan are met.
• Develops Agency-wide QAPI plan and dashboard to include waiver services, behavioral health, managed care, fee for service, and telehealth monitoring. Fosters an Agency-wide commitment to quality assurance. Candidate must be knowledgeable in data collection, data analysis methodology, and performance improvement methods needed to support and lead QAPI. Leads performance improvement projects and provide education and coaching in order to build needed skills in others to lead PIPs. Coordinates with directors/managers to ensure QAPI efforts are integrated into all operations and departments, including staff responsibilities. Designs a process for and conduct an evaluation of QAPI efforts (at least annually). Facilitates a discussion within the quality committee for this annual review. Directs programmatic changes and redirection as prescribed by Agency management. Develops and submits state plan and contract amendments as needed.
• In conjunction with executive leadership, completes a comprehensive assessment of the operational objectives, needs, and resources. Identifies a clear strategy for development of comprehensive operational plans that meet or exceed operational objectives. Develops an operational plan and timelines to implementing the plan and tracks the outcomes throughout the process to ensure the plan implementation is successful. Creates and maintains standard operating procedures based on the initiatives within the plan.
• Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates staff to accomplish mission critical operations and objectives. Promotes workforce engagement.
• Prepares reports and presents to management and external stakeholders related to processes, measures and outcomes, advising management of findings and recommendations. Leads organization toward a culture of continuous improvement.
• Develops and maintains an efficient organizational structure to ensure accomplishment of budgetary and program goals. Provides financial updates and reports budgetary information to the Bureau Chief of Quality.
• Attends and participates in relevant opportunities for professional development and training. Demonstrates utilization and application of new skills learned to improve effectiveness and efficiency within assigned responsibilities.
• Manages special projects as directed by the Bureau Chief of Quality related to the development and improvement of services within the Medicaid health care delivery system.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum and Additional Requirements

A masters degree in public administration, public health, data science or human services and/or a minimum of eight (8) years of experience in social service programs, business administration, general administrative management or relevant program experience. Five (5) of which is supervisory experience.

Additional Requirements:

• Occasional overnight travel
• Valid driver's license
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office Role

Preferred Qualifications

• Ability to communicate effectively both orally and in writing; ability to analyze and implement or apply federal and state laws, rules and regulations pertaining to administration and implementation of quality assurance programs; ability to interpret medical and social principles; ability to direct and supervise individuals in the performance of management and programmatic activities.
• Requires frequent independent decisions and timely actions based on data.
• Must be an innovative leader with advanced human relations skills.
• Open to cultural/demographic diversity. Proficient computer skills.
• Ability to make and keep schedules.
• Organizational skills.
• Ability to establish and maintain effective working relationships.
• Ability to communicate at an acceptable level with the general public.
• Must have experience in QAPI development, Medicaid experience preferred.

Additional Comments

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Please, thoroughly complete the Education and Work Experience sections of your application and the Supplemental Questions. Failure to provide detailed and complete information will result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. You may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I acknowledge that I have read, understand, and agree with the above.

• Yes
• No

02

The established hiring range for this position is $79,600 to $106,223. Do you accept this range?

• Yes
• No

03

Do you have a masters degree in public administration, public health, data science or human services?

• Yes
• No

04

Do you have a minimum of eight (8) years of experience in social service programs, business administration, general administrative management or relevant program experience?

• Yes
• No

05

Do you have five (5) years of supervisory experience?

• Yes
• No

06

Do you have a valid drivers license? If yes, please provide DL# and state of issuance.

07

Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD214 Form with your job application in order to qualify and claim this preference.

• Yes
• No

08

How did you hear about this career opportunity?

Required Question

Employer State of South Carolina

Agency Department of Health and Human Services Address 1801 Main Street, Suite 224

Columbia, South Carolina, 29201

Phone 803-898-2670

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.