Program Manager-ICMS

Under direction of the Director of Housing Services, the Program Manager manages the ICMS Housing Services Program serving vulnerable populations. Including, a working knowledge of Los Angeles County Human Services/homelessness/affordable housing/supportive housing sectors preferred. Demonstrated success in a diverse workplace serving diverse program participants, with a demonstrated commitment to cultural competency and “meeting people where they are”.

QUALIFICATIONS/EXPERIENCE

• Must be able to pass California State Department of Justice criminal background investigation, Live Scan and/or fingerprinting.
• Master’s degree preferred; Bachelor's degree required in social work, nonprofit administration, public health, or a related field plus.
• Minimum 1 year of Team Lead experience, demonstrating progressive leadership responsibility for supportive housing serving vulnerable populations.
• Working knowledge of Los Angeles County human services/homelessness/affordable housing/supportive housing sectors preferred.
• Proven knowledge of local, state, and federal programs and resources critical to the supportive housing field and the challenge of ending homelessness (affordable housing, Section 8, human services, homelessness, reentry, etc.).
• Demonstrates success in a diverse workplace serving diverse program participants, with a demonstrated commitment to cultural competency and "meeting people where they are’’.
• Ability to represent SCHARP as an organization, at a broad array of local, state, and national forums.
• Demonstrated ability to produce clear, transparent, accurate, and timely reports for internal and external stakeholders, including program dashboards and forecasts, assisting the Director of Housing Services.
• Proven ability to mentor direct reports of case managers and develop future Team Leaders.
• Meticulous attention to detail and experience working in a fast-paced nonprofit environment.

Leadership and Personnel Management

• Provide excellent person-centered housing services.
• Assist Director of Housing improve existing and develop new systems, policies, and procedures.
• Provide superior leadership to the Housing Services team, ensuring effective programming.
• Assist Director of Housing Services develop and implement program-specific Policies and Procedures in accordance with company standards and all applicable funder regulations and expectations.
• Assist Director of Housing Services develop and maintain standards of excellence for staff productivity and team culture, with an emphasis on exemplary customer service.
• Develop reports for the Director of Housing Services and various auditors and reporting agencies.
• Attend leadership academy and other leadership team meetings as directed.
• Assist Director of Housing Services support and enhance employee retention policies and individual employee development plans and ensure staff attend all necessary trainings and obtain all relevant certifications on an annual basis.
• Represent the organization to public agencies and the community.
• Assist Director of Housing Services with managing Housing Services personnel, including approval of personnel changes, in accordance with departmental goals and objectives; recommend additional positions, promotions, salary adjustments, and disciplinary actions.
• Establish and maintain positive and productive working relationships with current contractors and multidisciplinary teams.

Departmental Culture & Values

• Promote best practices from the permanent supportive housing field (e.g., Housing First) and related fields such as developmental services (e.g., person-centered planning) and veteran’s services (e.g., trauma-informed care, critical time intervention), as applicable.
• Foster opportunities to create community within the various programs.
• Assist Director of Housing Services promote a person-centered culture for supportive housing services, ensuring that programs balance financial performance and risk management against fidelity to our mission of service to program participants.
• Foster a culture of collaboration and respect amongst stakeholders from various disciplines, including housing specialists, landlords, social workers, government officials, and employees.
• Encourage staff to seek opportunities to improve the lives of program participants.
• Lead by example, modeling the level of person-centered housing services SCHARP, DHS, and Brilliant Corners expects from all program staff.

Financial Management

• Assist Director of Housing Services develop, improve, and monitor financial performance benchmarks for housing services programs.
• Assist Director of Housing Services ensuring financial compliance with all program contracts requirements.
• Adhere to all accounting and reporting procedures required by SCHARP.

Compliance

• Assist Director of Housing Services to ensure proactive compliance with all applicable federal, state, and local laws including but not limited to government agency and foundation contracts.
• Ensure proactive compliance with all fair housing laws and stay abreast of and comply with all state tenant/landlord laws and permanent supportive housing best practices.
• Assist Director of Housing Services establish and monitor record keeping and data management policies, procedures, and systems to facilitate rapid access to data required by funders.

Language Skills

• Strong verbal and written communication skills. Ability to read, analyze, and interpret common technical publications, government contracts, leases, regulatory documents, financial reports, and legal documents. Ability to write reports that conform to prescribed style and format. Ability to effectively present information to top management, boards of directors, and public groups.