Program Manager HQ AETC IT Support

Summit Federal Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast growing woman owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, training, IT, administrative and security services to multiple federal agencies.

Program Manager (HQ AETC IT Support Services)

Location: JBSA-Randolph, TX

Clearance Required: Secret

Contract Summary:

Summit Federal Services s is seeking a Program Manager to oversee all contractual and operational aspects of the HQ AETC IT Support Services contract at Joint Base San Antonio-Randolph, TX. This contract provides comprehensive IT support for more than 1,200 users across multiple AETC directorates, including client systems administration, network and software license management, IT asset management, and video teleconferencing support.

Position Overview:

The Program Manager (PM) will serve as the primary point of contact for the government Contracting Officer Representative (COR) and 502d Contracting Squadron. The PM ensures contract compliance, manages personnel and performance, delivers monthly status reports, and maintains effective communication between Summit Federal Services and the customer to ensure mission success.

Key Responsibilities:

• Serve as the single point of contact for all contract execution, deliverables, and communications with the government.
• Lead a team of IT professionals supporting multiple AETC directorates and manage day-to-day operations.
• Conduct monthly Program Management Reviews (PMRs) and deliver accurate Monthly Status Reports (MSRs) by the 10th of each month.
• Monitor key performance indicators and ensure service levels outlined in the PWS are met or exceeded.
• Manage risk identification, issue resolution, and corrective action implementation.
• Oversee quality control processes in compliance with the Quality Control Plan (QCP).
• Ensure compliance with DoDM 8140.03 Cyberspace Workforce Qualification and Management Program.
• Coordinate configuration management, document control, and data management processes.
• Supervise preparation and maintenance of Continuity Books and other required contract deliverables.
• Support security management and compliance with AF and DoD directives (including safeguarding classified and sensitive data).
• Maintain staffing levels, personnel qualifications, and certifications in accordance with contract requirements.
• Prepare and submit meeting minutes, reports, and other documentation as required by the COR.
• Provide leadership, mentorship, and professional development for assigned team members.

Required Qualifications:

• Active Secret security clearance.
• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience managing government IT service contracts or equivalent DoD program management experience.
• Demonstrated knowledge of Air Force IT environments, enterprise networks, and AF enterprise service desk processes.
• Experience managing performance-based service contracts and meeting Service Level Agreement (SLA) metrics.
• Strong leadership, communication, and organizational skills.
• Proficiency with Microsoft Office Suite (O365), Remedy ticketing, and DoD reporting tools.

Preferred Qualifications:

• PMP or DAWIA Program Management certification.
• Experience with AETC or HQ-level Air Force organizations.
• Familiarity with DoDM 8140.03, DAFMAN 17-1203 (ITAM), and AFI 63-101/20-101.
• Experience leading teams supporting classified and unclassified networks.

Key Attributes for Success:

• Strong customer relationship management and communication skills.
• Proven ability to lead high-performing teams in a dynamic operational environment.
• Detail-oriented and proactive problem solver.
• Commitment to continuous process improvement and service excellence.
• Position contingent on contract win.

SFS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SFS also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

Summit Federal Services, LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Summit Federal Services, LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.