The Enterprise Program Manager will lead the delivery of a large-scale, cross-functional enterprise initiative. This role is responsible for aligning strategy with execution across multiple projects and workstreams, ensuring accountability, and driving successful outcomes in a complex, fast-paced environment.
The Program Manager will establish governance frameworks, operating models, and delivery standards while coaching teams and improving ways of working.
Key Responsibilities
Program Leadership & Accountability
Own end-to-end delivery of a complex, multi-workstream program
Define program vision, structure, and execution strategy
Drive alignment across product, engineering, UX, vendors, and stakeholders
Ensure accountability and clarity at all levels
Operating Model & Governance
Design and implement program governance and operating cadence
Define roles, responsibilities, and escalation paths
Lead steering committees and governance forums
Ensure adherence to program standards and best practices
Planning & Execution
Develop and maintain an integrated master roadmap
Identify and manage cross-workstream dependencies
Lead periodic planning and prioritization cycles
Ensure delivery is on time, within scope, and within budget
Team Organization & Enablement
Structure teams for clarity and effectiveness
Coach product managers, project managers, and team leads
Establish expectations for deliverables and communication
Address gaps in performance and execution
Stakeholder Management & Communication
Serve as the primary point of accountability for program outcomes (in partnership with Product Managers)
Deliver clear, concise executive-level reporting
Translate complex information into actionable insights
Facilitate alignment and resolve cross-team conflicts
Risk, Issue & Decision Management
Proactively identify risks, issues, and blockers
Drive mitigation strategies and resolution
Escalate critical issues with clear recommendations
Enable timely, informed decision-making
Financial & Vendor Oversight
Manage program budget, forecasting, and financial tracking
Oversee vendor performance and accountability
Ensure alignment of contracts, procurement, and deliverables with program goals
Additional Responsibilities
Support Agile team coordination and Scrum activities
Assist Scrum Masters with ceremonies (sprint planning, standups, reviews, retrospectives)
Track project progress, timelines, and deliverables
Support Product Managers in tracking objectives and key results
Maintain project documentation and reporting tools
Facilitate communication between technical and business teams
Monitor team performance using Agile metrics
Contribute to leadership presentations and reporting
Required Experience & Qualifications
Experience
8–10 years of program or portfolio management experience