Program Manager - Full-time

PROGRAM MANAGER

Program Manager

Position Summary

Provide administrative supervision to assigned staff. Ensure clinical supervision is available and provided for staff requiring clinical/administrative supervision. Clinical managers will provide clinical services within the limits of their training and credentialing.

Essential Duties/Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assume clinical and administrative supervisory responsibility for assigned staff and programs.
• Assist with the establishment of program goals and objectives, continuous quality improvement activities and development and monitoring of program budgets.
• Carries out supervisory responsibilities in accordance with Hamilton Center's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Clinical managers will provide clinical consultation.
• Represent the agency in the county with external agencies, referral sources, professional colleagues and consumers for the purpose of public relations, dissemination of information and marketing through public speaking, meeting attendance, participation on community committees/boards.
• Monitor staff schedules, wait times, no shows/cancels ensuring efficient scheduling of providers.
• Participate on outcome data collection as needed
• Participate in data analyzing and make recommendations accordingly
• Follow HCI procedures regarding the provision of client care and documentation of same.
• Maintain knowledge of requirements for third party payers.
• Assign and monitor caseloads of supervisees for compliance.
• Clinical Managers will provide crisis management for clients, including on-call, hospital and school consults.
• Clinical managers will participate in continuing education activities, remaining knowledgeable in area(s) of expertise; meet the requirements for professional staff member ship and will maintain active licensure.
• Attend meetings as appropriate and meet regularly with supervisor to exchange pertinent information and receive supervision.
• Serve as a resource person to HCI and community in area(s) of expertise, including presenting classes, speaking engagements and agency consultation.
• Maintain a high level of ethical conduct regarding confidentiality, dual-relationships and professional stature.
• Acquire and maintain knowledge of federal, state, and accrediting bodies regulations and guidelines for provision of services.
• Demonstrate competent use of EchoVantage and the ability to assist staff in using the EMR, utilize reports to pinpoint and address errors, and provide on-site training to staff.
• Meet with staff on a regular basis for purposes of administrative supervision, disseminating information and receiving feedback.
• Clinical managers will provide clinical supervision as necessary.
• Completion of required CANS and/or ANSA training and ongoing certification
• Meets regularly with Director to exchange pertinent information, receive supervision and make recommendations for proactive process improvements, policy and procedure changes
• Perform any other duties as assigned with or without reasonable accommodations.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Hamilton Center's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Minimum Qualifications/Requirements

• Clinical managers will have Master's in related behavioral health field or Ph.D., Ed.D., or Psy.D. from an accredited graduate program Advanced knowledge and skills in community-based mental health care with specialization in child and adolescent development and family functioning.
• Non-clinical managers will have a Bachelor's Degree and 3 years of management experience. Associate's degree with over 5 years in the field.
• Advanced knowledge and skills in community-based mental health care
• Good written and oral communication skills.
• Good interpersonal skills.
• Willingness to use personal transportation in work capacity.

Certificates, Licenses, Registrations

• Clinical managers will be licensed HSPP, LCSW, LMHC or LMFT in the State of Indiana OR will obtain licensure within nine months of assuming duties of the position.
• Valid driver's license in accordance with HCI motor vehicle policy.
• Maintain current Crisis Prevention Intervention (CPI) certification.
• Maintain current American Red Cross / CPR/First Aid certification.