Program Manager

EMPLOYEE LEASE PROGRAM ADMINISTRATOR

LOCATION
Fort Worth, TX 76177 | Hybrid – 1 day per week after training

COMPENSATION & SCHEDULE
• $22.50/hour
• Monday–Friday, 8:00 AM–5:00 PM
• Hybrid schedule available after training

ROLE IMPACT
Support the daily administration of an automotive Employee Lease Program by accurately processing lease documentation and responding to employee and customer inquiries. This role helps ensure orders and accounts are handled accurately, issues are resolved promptly, and communication between employees, dealerships, and internal teams remains seamless.

KEY RESPONSIBILITIES
• Validate lease order requests and related account information, prepare accurate documentation, and document account activity resulting from customer or employee contact.
• Review and resolve program-related inquiries through phone, email, workbasket, and direct mail while providing timely customer service.
• Serve as a liaison between employees/customers, dealerships, affiliate coordinators, and internal departments.
• Support company vehicle coordination, including manager and field vehicles, as required.
• Assist with pre-term remarketing processes for employee lease accounts.

MINIMUM QUALIFICATIONS
• High school diploma or equivalent.
• 1+ year of customer service experience, including phone-based customer support.
• Strong verbal and written communication, organizational, data entry, and attention-to-detail skills.

CORE TOOLS & SYSTEMS
• Microsoft Outlook
• Email and phone-based customer service systems
• Workbasket and account/order processing systems
• Data entry and document preparation tools

PREFERRED SKILLS
• Experience supporting lease, automotive, dealership, or account administration processes.
• Ability to manage multiple inquiries and administrative tasks while maintaining accuracy.
• Strong problem-solving and customer issue resolution skills.

LEGAL NOTICE
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