Position Details
Classification Information
Position Classification Title Student Financial Aid Professional, Assoc. Director FLSA Exempt Position Class 89618
Position Overview
Join the Ramily!
Join the Ramily!
Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks
Position Summary
Under general supervision of the Director, Office of Scholarships and Financial Aid the incumbent will assist with the overall operation of the Office of Financial Aid monitoring compliance issues as they pertain to various financial aid programs including: Title IV, State and institutional financial aid. This position is mission critical for Financial Aid to continue to provide exemplary customer service to special populations - including health sciences, athletic, and scholars.
Additionally, the incumbent will assist ensuring that policies and procedures are reviewed, updated, and followed to ensure departmental compliance with financial aid guidelines and objectives (this is primarily within the areas of the scope of the position's responsibilities).
Demonstrate thorough understanding of laws and regulations regarding student financial aid information, including FERPA. Evaluate professional judgment, Satisfactory Academic Progress appeals, requests for reconsideration, dependency overrides, return of title IV and cost of attendance adjustments. Work with other appropriate institutional departments and offices to coordinate programs. Counsel and advise students and parents on the financial assistance process.
The Associate Director for Financial Aid & Strategic Initiatives provides senior‑level leadership in the administration and strategic alignment of financial aid services for Project Kitty Hawk programs, transfer students, and adult learners. This position plays a critical role in advancing the institution's commitment to access, affordability, and student success by supporting innovative, flexible education pathways, including online, hybrid, accelerated, and modular program models.
This position is ideal for a collaborative, forward‑thinking financial aid professional who thrives in a dynamic environment and is motivated to shape scalable financial aid solutions that support institutional innovation and workforce‑aligned education.
Outreach and engagement is very critical. Students have an ever-widening variety of choices. Improvements processed in the practice of points of contact: postal mailings, electronic campaigns, call campaigns, and in-person assist in providing services that lead to a better student/parent experience.
Position Information
Position Number 143411 Working Position Title Program Manager for Financial Aid & Strategic Initiatives Building and Room No.
CF Thompson Center, Room 201
Appointment Type Permanent Full-Time If Time Limited. No Appointment Length. 12
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies Not Mandatory Normal Work Schedule
8:00 am - 5:00pm with flexibility schedule 8:00 am-6:00pm
Monday - Friday with scheduled evening and weekend hours
Department Required Skills
Bachelor's degree in a relevant field
Seven years of administrative/management experience in student financial aid or related field
or equivalent combination of education and experience
Five years of experience with Banner Financial Aid (or comparable financial aid/university software)
Proficiency with:
A financial aid management system (e.g., Banner, PowerFAIDS, PeopleSoft, Workday Student, or similar)
Federal systems such as FAFSA Partner Portal, COD, and NSLDS
Preferred Years Experience, Skills, Training, Education
Required License or Certification Valid US Driver's License No Commercial Driver's License Required No Physical Required No List any other medical/drug tests required
Posting Details
Posting Details
Internal Posting Only No Time Limited Position No Appointment Length Salary Commensurate with education and experience Open Date 06/23/2026 Close Date Open Until Filled Yes Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
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Supplemental Questions
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Applicant Document
Required Documents
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