Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Program Manager, Food is Medicine for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking programs team, reporting to the Associate Director of HDG Operations.
The Fixed Term Food is Medicine (FIM) Program Manager leads the strategy, development, and execution of the food bank's rapidly growing food is medicine programming, including CalAIM, in San Francisco and Marin. This position acts as a critical leadership role in leveraging partnerships to broaden the reach of FIM programs. The Manager oversees all program workstreams-from outreach, to authorization, to reimbursement- while ensuring compliance with HIPAA as well as state and local laws. Additionally, this role contributes earned revenue to the food bank and establishes the organization as a business partner to managed care plans and healthcare partners. This position is currently funded for 2 years.
Who We Are:
The San Francisco-Marin Food Bank's mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support.
Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables. Visit sfmfoodbank.org to learn more.
Who You Are:
To excel in this position, you will need to approach the work with the following habits and values:
Empowers Others: Empowers others by providing tactical support, recognition, information, and the tools for others to succeed. Shares authority appropriately so people can make meaningful decisions in their roles. Allows mistakes and encourages learning from experience. Is interested in the lives of direct reports. Inquires respectfully about their non-work lives, plans, challenges, and aspirations; understands their concerns and needs. Is available to listen and support for personal issues. Expresses appreciation. Treats people fairly.
People Leadership: Establishes clear direction, objectives, and responsibility for tasks. Distributes workloads and delegates appropriately. Helps to focus others on meaningful and specific goals and maintains appropriate accountability for follow through. Provides training as needed. Monitors and measures progress. Maintains regular two-way dialogue to provide feedback and support and ensure success.
Interpersonal Effectiveness: Builds meaningful and enduring connections with others. Relates well to all kinds of people, up, down, and laterally. Actively listens; knows how to engage in a variety of situations. Approachable. Uses diplomacy and tact, can diffuse high-tension situations. Regularly demonstrates strong communication skills.
Decision Making: Makes high-quality and timely decisions with a mixture of analysis, judgment, experience, and knowledge. Able to make quick decisions, sometimes with incomplete information and under pressure, when necessary. Balances need for action with identification and management of risk.
Optimizes Work Processes: Identifies and creates the processes necessary to get work done. Separates and combines activities into efficient workflows. Seeks ways to improve processes, from small tweaks to complete reengineering. Designs and follows practices, processes, and procedures to allow managing from a distance; are comfortable letting things manage themselves without intervening. Can "get work done through others" without being present. Can impact people and results remotely.
Culture Management: Fosters a culture guided by organizational values. Behaves in a way that is consistent with the organization's values. Ensures that individuals and teams are working in a manner that is consistent with organizational values. Addresses behaviors that are inconsistent with organizational culture and values. Encourages inter-departmental collaboration by leading initiatives to build rapport. Shares control and decision-making power to create space for others to lead.
What You Would Be Accountable for:
The Food is Medicine Program Manager is accountable for the following key pieces of work:
Program Strategy and Financial Management
Strategic Vision: Working with departmental leadership to develop and communicate vision for program growth and executing goals with adequate resources.
Budgeting: Managing program grants and funding, projecting programmatic and food budgets for subsequent years, and providing reporting to finance and leadership for the food bank's CalAIM Community Support services.
Compliance and Operations
Workflow Oversight: Leading the implementation of eligibility, billing, and reporting workflows, ensuring efficient documentation related to community supports.
Risk Management: Minimizing internal risk by protecting client confidentiality and meeting HIPAA obligations as necessary.
Medical Administration: Developing appropriate medical administration knowledge to train staff on referrals, authorizations, claims, and billing.
Data Oversight: Overseeing program data, including operations, research, and evaluation plans.
Research Collaboration: Contributing to the development of evaluations in partnership with healthcare representatives and other stakeholders.
Reporting: Establishing and reporting on measurements regarding relationship-building with current and potential healthcare partners
Partnership Development and Outreach
Healthcare Partnerships: Building relationships with healthcare partners and advancing collaboration opportunities.
Network Capacity Building: Developing engagement plans, educational events, and trainings to ready network partners for participating in Food is Medicine and CalAIM services.
External Representation: Representing the organization at external Food is Medicine events, convenings, and conferences.
What You Would Be Doing Right Now:
Leading Teams: Mentoring, coaching, and empowering supervisees (potential future positions: the Food is Medicine Coordinator and Community Health Workers) to achieve organizational objectives. Help develop, monitor, and achieve performance goals.
Managing Stakeholders: Proactively communicating with departmental and food bank leadership regarding program progress, challenges, and resource needs.
Collaborating Cross-Functionally: Working closely with Community Partnerships, Supply Chain, Data & Technology, and Finance departments to ensure efficient workstreams.
Sourcing Food: Collaborating with programs and procurement colleagues to leverage healthy, local, sustainable, and dietician (RDN) approved food for the program.
Develop Partnerships: Creating partnerships with healthcare organizations interested in building programs and tracking the capacity required to meet goals. Develop and implement effective partner and patient outreach plans. Attend and contribute to provider meetings as needed.
Researching Best Practices: Maintaining knowledge of Nationwide 1115 Waivers, statewide CalAIM implementation and ILOS alternatives to provide education for internal and external partners.
Branding & Communication: Working with the internal Marketing and Communications team to develop and implement branding and communications strategies for the CalAIM program. Represent the organization in external media efforts, as needed.
Facilitating Strategy: Planning and facilitating regular internal and external meetings to provide updates and plan strategy
What Else You Should Know:
All internal candidates must apply using their Food Bank work email within 10 business days of posting to be considered. Applications submitted after 10 days are still welcome but may not be reviewed or afforded an interview, depending on the status of the selection process.
REQUIRED EXPERIENCE:
PREFERRED EXPERIENCE:
Experience working in a managed care organization or directly with Medicare/Medicaid. Knowledge of referral pathways, eligibility, billing, and workflows is a plus.
HIPAA compliance experience is strongly preferred.
KEY KNOWLEDGE, SKILLS, & ABILITIES:
Fluency in English, receive a level 10 score on the verbal assessment.
Bilingual Cantonese/Spanish preferred, receive a level 9 score on verbal assessment.
Strong computer literacy and ability to quickly learn new computer software with training. Passing score on Excel assessment required.
Ability to adhere to all agency policies, rules, regulations, and procedures, including standard operating, safety and emergency procedures.
Basic reading and strong math (counting) skills.
Willingness to maintain a positive, solution-oriented attitude in a fast-paced environment.
Ability to work and interact well with individuals (staff, volunteers, and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment.
Strong conflict resolution and problem-solving skills.
Ability to work efficiently, independently and as part of a team; to communicate regularly; and meet deadlines.
Excellent communication, interpersonal, and customer service skills.
Excellent organizational and time-management skills.
Ability to multi-task and context-switch with excellent attention to detail.
Ability to work outdoors in all kinds of weather.
Punctuality and timeliness.
CERTIFICATES, LICENSES, REGISTRATIONS: N/A
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
This position is set in a hybrid work environment. The physical and environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SALARY The position is fixed term full-time. The starting salary for this position ranges from $102,375.04 - $105,541.21, with exact salary depending on experience.
BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.
The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTQIA2+ community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.