Program Manager, Digital Supply Chain, Prime Video Partner Experience

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports - including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.

Are you interested in shaping the future of entertainment? Prime Video"s supply chain teams are creating best-in-class digital video experience. You'll get to work on projects that are fast-paced, challenging, and varied. You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We'll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented program managers, you can decide where a career in Prime Video Tech takes you!

We are seeking a Vendor Program Manager to support our Media Digital Supply Chain operations. This role will serve as a key point of contact between Prime Video and our media fulfillment vendor and posthouse network, driving operational excellence, supporting innovation adoption, and contributing to the optimization of our digital supply chain ecosystem.

This individual will contribute to the evolution of our digital supply chain architecture, with a passion to learn, innovate, and solve complex problems. As a Vendor Program Manager, you will be responsible for managing vendor relationships and executing programs that drive efficiency and enhance the customer experience.

You will work across cross-functional teams, implement new workflows, and partner with product and technology teams to translate business requirements into operational improvements. The successful candidate should have familiarity with Movie and TV content digital delivery standards, formats, and specifications, along with the ability to acquire new technology concepts quickly.

Key job responsibilities

Vendor Performance Management: Audit and optimize steady-state delivery performance metrics for media fulfillment vendors, aligning priorities and maximizing impact for both Prime Video and our vendor partners.

Portfolio Strategy and Optimization: Lead comprehensive portfolio strategy across all regions (US, EU, APAC) and services (Fulfillment, Localization, Technology, Accessibility, Aggregation), anticipating and addressing studio and customer needs.

Product Feature Adoption: Facilitate regular connections with vendors to communicate upcoming spec and feature updates, ensuring full understanding, compliance, and adoption of Prime Video technical specifications and product requirements.

Program Roadmap & Cross-Functional Collaboration: Prioritize team roadmap and allocate resources effectively across key initiatives, while proactively identifying risks and opportunities to stay ahead of industry trends.