Manufacturing Customer Account Manager/Program Manager

Employment Type: Full-Time, Exempt
Industry: Electronics Manufacturing / Defense & Aerospace

Position Summary

A well-established, technologically advanced electronics manufacturer is seeking an experienced Customer Account Manager/Program Manager to oversee customer programs from contract award through delivery and closeout.

You will be responsible for ensuring programs are completed on time, within budget, and in compliance with customer, contractual, regulatory, and quality requirements. This individual will serve as the primary customer contact while leading cross-functional collaboration across Manufacturing, Quality, Supply Chain, Finance, and other internal teams.

Key Responsibilities

• Serve as the primary point of contact for assigned customers.

• Manage overall program performance, including cost, schedule, scope, quality, and risk.

• Oversee customer order entry, change orders, scheduling, document control, and production planning.

• Coordinate internal and external program communications.

• Identify, assess, and mitigate program risks and opportunities.

• Support pricing, quoting, and proposal development.

• Resolve issues impacting delivery, quality, or cost.

• Provide senior leadership and customers with accurate program updates, reports, and presentations.

• Partner with cross-functional teams to ensure successful program execution and customer satisfaction.

Qualifications

• Bachelor's degree in Management, Business, or a related field.

• 3–5 years of program management experience within a regulated industry.

• Defense and/or Aerospace experience strongly preferred.

• Experience within Electronic Manufacturing Services (EMS) or a manufacturing environment preferred.

• CAPM or PMP certification is a plus.

• Strong understanding of project and program management methodologies.

• Excellent communication, organization, customer relationship, and problem-solving skills.

Benefits

The organization offers a comprehensive benefits package, including:

• Competitive compensation

• Medical, dental, and vision insurance

• Long-term disability

• 401(k)

• Generous PTO and paid holidays

• Professional growth and advancement opportunities

• Employee assistance and wellness resources

• Company-sponsored events and community involvement opportunities

This is an excellent opportunity to join an established manufacturer supporting highly regulated industries and work with a collaborative team focused on quality, customer satisfaction, and continuous improvement.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

PRO093