JOB DESCRIPTION

Program Manager, Product, Platform and Delivery Leadership

Overview

The Program Manager leads large-scale, cross-functional technical programs from concept through launch, with clear alignment to product strategy, platform direction and business outcomes. The role combines program execution with product lifecycle planning, vendor governance and portfolio delivery.

The Program Manager works across Product, Engineering, Operations and external vendors to turn business needs into scalable product capabilities, move roadmap priorities forward and support successful deployment of mission-critical solutions. Success requires strong judgment, clear communication and the ability to balance customer needs, product direction and technical constraints.

Core Responsibilities

Program & Portfolio Execution

• Lead delivery of large, complex programs across design, development, deployment and production launch
• Build and manage integrated program plans across multiple projects, ensuring alignment to broader portfolio objectives
• Coordinate cross-functional teams (Product, Engineering, Operations, Vendors) to execute against program milestones
• Manage interdependencies across workstreams to ensure cohesive execution and on-time delivery
• Provide clear updates to senior leaders and stakeholders on progress, risks and outcomes

Product Strategy & Lifecycle Integration

• Translate business and customer requirements into product features, technical capabilities, and platform enhancements
• Partner with Product Management so program deliverables support the product roadmap, release cycles and strategic priorities
• Support backlog prioritization, feature sequencing, and release readiness across multiple initiatives
• Ensure alignment to target architecture, platform standards, and long-term product evolution
• Drive feedback loops from deployments into product improvements, roadmap adjustments, and innovation opportunities
• Support offer development and commercialization readiness, including packaging, positioning and operational support models
• Validate that delivered capabilities meet market demand, customer use cases, and competitive differentiation

Vendor & Partner Management

• Coordinate key vendors and hold partners accountable for delivery commitments
• Establish performance tracking, governance, and escalation mechanisms for partner execution
• Align vendor deliverables with product architecture, integration standards, and program timelines
• Drive transparency and accountability across all external dependencies

Technical & Operational Leadership

• Oversee the technical and process work required for program execution, including:
  • Design reviews and architecture alignment
  • Requirements and specification development
  • Test, validation, and deployment planning
  • Change management and service transition
• Ensure solutions integrate smoothly into pre-production and production environments
• Drive operational readiness, including support models, monitoring, and lifecycle management

Governance, Risk & Change Management

• Put program governance in place, including risk management, change control and quality assurance
• Identify risks early and drive mitigation plans across technical, operational, and business dimensions
• Balance tradeoffs across scope, timeline, cost, and product impact
• Ensure all program control mechanisms (reviews, tracking, reporting) are consistently executed

Stakeholder & Cross-Functional Leadership

• Serve as the main point of contact for business units, senior leadership and customer program teams
• Clearly define goals, roles, responsibilities, and success criteria across all stakeholders
• Drive alignment and decision-making across diverse organizations
• Foster strong collaboration across Product, Sales, Engineering, Operations, and external partners

Key Success Attributes

• Strong program management experience leading large-scale, multi-workstream initiatives
• Deep understanding of product development lifecycle (Agile, SAFe, hybrid)
• Technical expertise in IP-based technologies, infrastructure platforms, and systems/tools integration
• Proven ability to manage vendor ecosystems and cross-organizational teams
• Clear executive communication and strong stakeholder management skills
• Ability to operate effectively in high-complexity, ambiguous environments

First 90 Days Focus

• Lead planning, design, deployment and migration execution for the FedGov Program
• Establish governance and execution model across 150+ active tasks, scaling to 400+ deliverables
• Build integrated program plan across all workstreams, ensuring dependency alignment
• Implement vendor accountability framework with clear tracking, metrics, and escalation paths
• Align with Product and Engineering on roadmap priorities, release sequencing, and platform integration
• Identify execution risks, process gaps, and product improvement opportunities early