Adult Learning, Animation, Artificial Intelligence (AI), Change Management, Communication Skills, Content Development, Content Management, Continuous Improvement, Creative Design, Cross-Functional, Customer Satisfaction, Customer/Client Research, Design Services, Instructional Design, Leadership, Localization, Maintain Compliance, Multiplatform/Cross-Platform, Multitasking, Operational Measurement, Operational Support, Problem Solving Skills, Process Improvement, Project/Program Management, Relationship Management, Safety/Work Safety, Service Level Agreement (SLA), Sprint Planning, Standard Operating Procedures (SOP), Strategic Planning, Team Player, Time Management, Training/Teaching Materials, eLearning
The Last Mile Learning & Development (L&D) Content team is seeking a Program Manager with Content Design experience. This role owns the end-to-end content lifecycle for training that supports Last Mile Operations, from associates through all levels of leadership.
As a Program Manager in the Last Mile Content team, you will create, maintain, and optimize instructional content across multiple modalities, including Umbrella modules, Mini IAT (MIAT), LEARN e-learnings, Canva-based materials, and more. You will operate in a sprint-based methodology with t-shirt-sized SLAs ranging from one to 15 days, partnering with subject matter experts, program teams, and 3P vendors to deliver timely, high-quality training that drives measurable improvements in safety, quality, and productivity.
The ideal candidate is a self-starter with strong instructional design skills, experience building training content at scale, and the ability to balance multiple concurrent projects in a fast-paced operations environment. Experience with Articulate 360, Storyline, LMS platforms, and data-driven content optimization is required.
Key job responsibilities
- Designing and developing instructional content aligned to adult learning principles and Content Design Standards (CDS)
- Managing content intake, scoping, and delivery through Asana sprint planning
- Maintaining and updating existing content to reflect network process changes, ensuring accuracy and compliance with SOPs
- Continuously identify ways to optimize efficiency in how training is developed, delivered, and maintained at scale, taking on broader initiatives spanning document writing, content development, piloting, impact measurement, change management, and network expansion
- Manage stakeholder relationships across program teams, subject matter experts, vendors, and cross-functional partners to align on requirements, timelines, and deliverables
- Partnering with vendors and cross-functional teams on animation, translation, and complex builds
- Contributing to team goals of 90%+ on-time delivery, 90%+ First Pass Yield (FPY), and 4.0+ customer satisfaction (CSAT)
- Supporting localization, content consolidation, and the team"s transition toward AI-assisted content development
A day in the life
Your day will be a dynamic blend of creative design, strategic planning, and collaborative problem-solving. You"ll design comprehensive learning programs, translating complex operational knowledge into clear, accessible content across multiple formats and platforms. You"ll continuously look for ways to optimize efficiency in how training is developed, delivered, and maintained at scale. As you grow, you may take on broader initiatives spanning document writing, content development, piloting, impact measurement, change management, and network expansion, shaping the programs and mechanisms that drive measurable operational impact across Last Mile.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we"d still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
Our Last Mile Training team is dedicated to developing world-class learning experiences that support the growth and success of our frontline leaders in NA Last Mile Operations. We believe in creating training that is not just informative, but transformative, helping our associates develop skills that extend far beyond their current roles
We are committed to maintaining and creating relevant, up-to-date content that aligns with business needs and customer feedback. We are dedicated to continuous improvement, leveraging customer obsession and efficient processes to provide a positive learning experience that drives operational excellence and career advancement.
A
Amazon.com Inc
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter
here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit
https://www.amazon.jobs/principles