Scheduled Weekly Hours:

40

 

Schedule:

Monday-Friday (7:00am-4:00pm), with on-call rotation responsibilities and holiday coverage. Weekend and floor coverage as needed.

 

Starting Pay:

$45,760.00

 

Education We're Looking for:

Minimum of a Bachelor Degree (dependent upon experience) (Required)

 

Certifications We're Looking For:

Qualified Professional (QP) - Monarch-DSM

 

Experience We're Looking For:

Experience working with children, adolescents, or transition-aged youth with a mental health diagnosis, an intellectual/developmental disability, or substance use disorder | 1-4 years (Dependent Upon Education - see Job Description) | Required Supervisory Experience | 2 Years | Not Required

  

Additional Details:

 

Job Description Summary:

The primary responsibility of the Program Manager, Child Crisis is provide onsite daily management of the Crisis Center. This role will function as a leader among the Lead Behavioral Technicians and Behavioral Technicians, ensuring frontline processes are efficient and effective, ensuring excellent communication flows freely between leadership and the direct floor staff, and ensuring quality care is provided to the youth served.

 

What You'll Do:

• Manage staff, e.g., hire, supervise, onboard, performance, and train, lead and behavioral technician staff. Ensure that coaching, rounding, disciplinary action is completed as required. Implement onboarding process to ensure that staff are trained appropriately and completed accurately on training reports.

• Provide staffing coverage to ensure that the unit is staffed to meet the needs of the youth, on all shift, 24/7/365, including preparing and posting staff schedule. Ensure utilization of positions assigned in schedule are meeting the needs of the individuals served, are in ratio, meet DHSR compliance and acuity.

• Communicates with shift leadership and local leadership with process or staffing issues, participate in problem-solving and proposing viable solutions to issues and ensures all processes are supportive of superior quality care.

• Provide care to individuals receiving services in a manner that ensures safety, client rights, confidentiality, dignity, and therapeutic environment.

• Conduct functions that contribute to the effectiveness and safety of the unit including crisis intervention, taking vital signs, and observation of individuals receiving services. This also includes ensuring the environment is conducive to recovery.

• Maintain physical plant of the crisis center. Completes work orders as needed and ensure crisis center maintains compliance with DHSR licensure regulations.

• Complete administrative functions timely and accurately, such as, but not limited to, timesheets for payroll, EIFs, fire drills, ordering needed supplies, etc.

• Work with clients and families along with other team members to ensure crisis stabilization unit provides individuals receiving services with a safe and supportive environment consistent with recovery concepts and person-centered and treatment planning.

• Coordinate and/or implement skill level activities involving the care, treatment, and training of individuals receiving crisis services.

• Attend and actively participate in meetings and training as required. Complete documentation in EHR as required. Maintain current licensure and certification in all agencies, state, and federal training requirements.

• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

• Demonstrate knowledge of emergency procedures and assist in crisis situations.

• Participate in on call and afterhours coverage, including weekends and holidays as needed.

• Complete all other relevant responsibilities as assigned by the supervisor.

• Driving and travel may be required.

 

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

 

Department:

BH - Non-Service

  

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

  

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

  

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact 

HR@MonarchNC.org

 or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.