Program Manager

Position Overview

Job Specifications

• Key Responsibilities:
  • Integrated Planning & Governance: Build and maintain an integrated program charter, roadmap, milestone plan, and critical path across deduction prevention, faster resolution, and leakage reduction. Establish executive steering and cross-functional working governance with clear decision rights.
  • Cross-Functional & Stakeholder Alignment: Align global and regional leaders on program scope, priorities, operating-model changes, and measurable outcomes. Coordinate across GBS, Finance, Sales, Customer Supply Chain, IT, and external partners.
  • Root-Cause Prevention & Process Integration: Integrate root-cause prevention efforts across pricing, allowances, quantity discrepancies, fees/fines, master data, and reason-code integrity, connecting Lean Six Sigma analysis with business-owned corrective actions.
  • Technology & Platform Coordination: Coordinate technology and process delivery across HighRadius, Compass, and GFIN (including under-tolerance automation, deduction resolution interfaces, Project Shield, and AI-enabled document parsing).
  • Financial & Leakage Management: Maintain an integrated view of business cases, budgets, capacity, and forecasts. Connect recovery policy, write-off controls, deduction playbooks, and supply-chain validation into a coherent leakage-reduction plan.
  • Reporting & Deployment: Provide executive reporting on outcomes, benefits, milestones, and financial outlook. Lead integrated change management, training, operational handover, and regional deployments.
• Qualifications & Requirements:
  • Experience: 10+ years of progressive transformation and program management experience, including at least 5 years leading complex, multi-workstream programs across countries and functions.
  • Core Knowledge: Strong working knowledge of Order-to-Cash / Invoice-to-Cash and customer deductions (trade/non-trade claims, validation, dispute resolution, recovery, write-offs, pricing, and Sales Finance).
  • Leadership & Analytical Skills: Proven delivery of business/technology transformations with measurable financial benefits; strong influencing and negotiation skills; and financial acumen to validate baselines and prevent double-counting.
  • Preferred Qualifications: Experience with HighRadius or comparable platforms; AI-enabled document processing; PgMP, PMP, MSP, or Lean Six Sigma certifications; and background in global GBS, shared-services, or consumer goods environments.
• Interview Process:
  • Multiple rounds (3 total: first 2 via video conference, 3rd interview in-person).

Benefits (employee contribution):

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan