Program Manager

LanceSoft Inc

Chicago, IL
Today

$100–$120 Per Hour

Highlights

Coordinate technology and process delivery across HighRadius, Compass, and GFIN, including under-tolerance automation, the deduction resolution interface, Project Shield, and AI-enabled document parsing; integrate requirements, testing, release readiness, cutover, and stabilization with accountable delivery leads. Key Responsibilities: Build and maintain one integrated program charter, roadmap, milestone plan, and critical path across deduction prevention, faster resolution, and leakage reduction; reconcile overlapping initiatives and dependencies rather than manage them as disconnected projects.

Numbers & Facts

Location	Chicago, IL
Industry	Staffing/Employment Agencies
Salary	$100–$120 Per Hour
Company Size	2,000 to 2,499 employees
Year Founded	2000
Website	http://www.lancesoft.com/

Description

Job Title: Global Program Manager / Program Manager
Location: Chicago, IL 60601 (Hybrid)

Job Description:

Executive Summary We are seeking an experienced Global Program Manager to bring multiple deductions initiatives together into one integrated, outcome-led program.
The program spans three connected priorities: reducing incoming deductions, resolving deductions faster, and reducing financial leakage through improved recovery.
This senior program leadership role will align global and regional stakeholders around one roadmap, governance model, and benefits framework, connecting process improvement, technology, data, policy, and organizational change.

About the Role:

The Program Manager will own integrated planning, governance, delivery oversight, and benefits tracking for the global Deductions Program.
You will turn initiatives at different stages of maturity into a coordinated execution plan with clear accountability, sequencing, dependencies, and resource requirements.
Working across GBS, Finance, Sales, Customer Supply Chain, IT, data teams, and external partners, you will challenge fragmented approaches and enable timely decisions without relying on direct reporting authority.
This is not a standalone IT project manager or deduction s operations role: initiative owners remain accountable for their workstream delivery, functional decisions, and operational results, while you lead integration and drive delivery of agreed program outcomes.
Global standards and regional deployment plans must reflect local requirements; North America-specific targets in the current program baseline must remain distinct from global commitments.

Key Responsibilities:

Build and maintain one integrated program charter, roadmap, milestone plan, and critical path across deduction prevention, faster resolution, and leakage reduction; reconcile overlapping initiatives and dependencies rather than manage them as disconnected projects.
Establish executive steering and cross-functional working governance, clear decision rights, named initiative owners, and disciplined risk, issue, dependency, and decision management; close ownership gaps and escalate decisions with options and business impact.
Align global and regional leaders on program scope, priorities, operating-model changes, and measurable outcomes; secure resource commitments and resolve competing business and technology priorities through agreed governance.
Integrate root-cause prevention efforts across pricing and allowances, quantity discrepancies, fees and fines, product master data, and system reason-code integrity, connecting Lean Six Sigma analysis with business-owned corrective actions.
Coordinate technology and process delivery across HighRadius, Compass, and GFIN, including under-tolerance automation, the deduction resolution interface, Project Shield, and AI-enabled document parsing; integrate requirements, testing, release readiness, cutover, and stabilization with accountable delivery leads.
Maintain an integrated view of business cases, budgets, capacity, vendor commitments, and delivery forecasts; recommend sequencing and scope trade-offs based on value, readiness, risk, and available resources, with changes approved through governance.
Connect recovery policy, write-off controls, deduction playbooks, supply-chain validation, and third-party recovery activities into a coherent leakage-reduction plan, preserving functional approval authority and avoiding duplicate effort or double-counted benefits.
Anticipate and manage cross-workstream risks, including interface failures, data quality, unresolved ownership, technology delays, operational capacity, and adoption readiness; drive mitigations and recovery plans with accountable owners.
Provide concise, decision-ready executive reporting covering outcomes, benefits, milestones, financial outlook, dependencies, risks, and required interventions; partner with data teams to replace fragmented manual reporting with a trusted program performance view.
Lead integrated change and deployment planning with regional and functional owners, covering standardized ways of working, Sales onboarding, training, business readiness, and operational handover; scale proven solutions while accommodating justified local requirements.
Agree baselines, metric definitions, regional targets, and benefit owners with Finance and operational leaders; track incoming deduction ratio, resolution cycle time, automation, productivity, recovery, and leakage. Validate benefits against the approved baseline.

About Company

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.