Program Manager - Chicago

About Goodera:

Goodera is the world's leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.

Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

What we do:

• End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion

• Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities

• Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations

• Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience

• Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes

As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building and purpose-driven experiences.

About the Role

We are looking for a detail-driven Program Manager to join our team in Chicago. In this role, you will be the operational backbone of our corporate volunteering initiatives - acting as the vital bridge between Logistics, Customer Success Managers, and Experience sub-teams. You will be responsible for ensuring flawless event execution, maintaining precise data systems, and managing last-mile requirements to deliver exceptional, seamless experiences for our enterprise clients.

Key Responsibilities:

• Maintain accurate and up-to-date shipping and event data in internal systems used by Program Managers and Customer Success Managers.

• Update and manage the central event tracker by working with sub-teams in the Experience team; ensure data completeness and accuracy (a key performance metric).

• Maintain client context information and relay event-related details to the Experience team for smooth planning and execution.

• Monitor internal systems to track shipping requirements and coordinate with the logistics team to ensure timely dispatch of

• event materials.

• Create clear and comprehensive event briefs (for outdoor, kiosk, or other formats) to enable hosts to deliver engaging events.

• Review and quality-check final event materials such as presentations and "Know Before You Go" (KBYG) documents to ensure excellence.

• Act as the liaison between Logistics, Customer Success Managers, and Experience teams-resolving last-mile issues related to shipments, collaterals, or other event requirements.

EXPERTISE AND QUALIFICATIONS

• A relevant Bachelors or Masters degree

• Up to 4 years of full-time work experience

• Passion for social impact and belief in the impact that can be delivered by purpose-led engagement of the workforce

• Highly organized with strong attention to detail and a knack for problem-solving.

• Excellent communicator who can coordinate effectively across multiple teams and stakeholders.

• Comfortable working with data and internal tools to maintain accuracy and efficiency.

• Bias for action, high energy, perseverance, low ego and boundaryless behaviour to propel the team and organization forward.