| Location | Palo Alto, CA |
Teslas Channel Enablement team designs and manages the full performance lifecycle of our installer partner ecosystem - defining how we measure develop reward and provide opportunity to partners worldwide. Our work spans across core programs to develop measure and drive quality standards within our global partner ecosystem through channel partner enablement and partner performance management. As a Channel Enablement Program Manager you will play a critical role in building and optimizing scalable systems and processes that support partner performance management and continuous improvement. You will apply systems thinking and process engineering principles to create sustainable programs that balance high quality standards with practical risk-based implementation. This role focuses on translating strategic goals into well-designed measurable processes that drive installer performance and customer satisfaction while advancing Teslas missionof building a world of amazing abundance.
Design and improve scalable processes and quality management systems across our Channel Enablement programs including quality & performance metrics partner tiering quality audits training & certification requirements and performance reward programs
Apply systems thinking to map end-to-end channel processes identify bottlenecks and develop solutions that can scale across thousands of installers
Use risk-based thinking to evaluate trade-offs between ideal quality standards and practical achievable performance levels conduct process assessments and risk evaluations similar to FMEA principles to implement appropriate controls
Thrive in ambiguous environments by quickly identifying requirements defining success criteria and building structured processes that scale across the partner network
Track analyze and visualize key performance metrics KPIs using data from multiple systems to generate actionable insights and support program decisions
Collaborate with cross-functional teams Sales Operations Demand Generation Training Customer Service Product and Analytics to implement new processes and ensure consistency across the installer network
Support continuous improvement initiatives by analyzing partner feedback from surveys simulated customer engagement programs and performance data utilize project management and documentation tools such as Jira Confluence and SharePoint to track initiatives maintain process maps dashboards training materials and enable clear knowledge sharing
Bachelor of Science degree in Engineering Industrial Systems or similar Business or equivalent experience Digital Transformation Operations Management or similar
2-5 years of experience in process engineering quality engineering program management or operations - preferably in service networks partner ecosystems energy or construction
Strong systems-thinking and process-engineering skills with a demonstrated ability to design scalable processes and workflows
Experience applying risk-based thinking and problem-solving tools FMEA root cause analysis process mapping control plans etc.
Data-driven mindset with analytical skills familiarity with SQL Tableau or similar tools is a plus
Excellent interpersonal and communication skills with the ability to influence cross-functional teams and clearly document processes
Passion for operational excellence sustainability and Teslas mission of building a world of amazing abundance ability and willingness to travel domestically ~10-15
Benefits
Along with competitive pay as a full-time Tesla employee you are eligible for the following benefits at day 1 of hire
Medical plans > plan options with 0 payroll deduction
Family-building fertility adoption and surrogacy benefits
Dental including orthodontic coverage and vision plans both have options with a 0 paycheck contribution
Company Paid Health Savings Accounts HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts FSA
401k with employer match Employee Stock Purchase Plans and other financial benefits
Company paid Basic Life AD&D Short-term and long-term disability insurance 90 day waiting period
Employee Assistance Program
Sick and Vacation time Flex time for salary positions Accrued hours for Hourly positions and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include critical illness hospital indemnity accident insurance theft & legal services and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
72000 - 240000annual salary cash and stock awards benefits
Pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.