Overview
Program Manager – Disability Services / Supported Living
Position Summary
The Program Manager is responsible for overseeing the delivery of high-quality, person-centered services to individuals with intellectual and developmental disabilities (I/DD) within supported living and community-based programs.
The Program Manager works closely with individuals served, families, guardians, direct support professionals, team leaders & case managers to promote independence, safety, dignity, choice, and meaningful community participation.
We are seeking a dynamic and dedicated Program Manager to lead and coordinate impactful community to create meaningful change. The ideal candidate will bring energy, leadership, and a passion for social impact, ensuring programs are executed effectively and aligned with company needs. This paid position provides a platform to make a tangible difference in the lives of people with disabilities.
Key Responsibilities
- Oversee day-to-day operations of supported living and disability service programs.
- Rotating on call schedule
- Supervise, coach, and support direct care and program staff.
- Assist with hiring, onboarding, training, scheduling, performance management, and staff retention.
- Conduct regular program and home visits to assess service quality, safety, documentation, and individual satisfaction.
- Review staff documentation, service notes, medication records, incident reports, and other required records for accuracy and compliance.
- Respond appropriately to emergencies, incidents, behavioral concerns, medical needs, and other issues affecting individuals served.
- Communicate effectively with individuals, families, staff, providers, and regulatory agencies.
Qualifications
- Bachelor's degree in Human Services, Social Work, Psychology, Disability Services, Healthcare Administration, or a related field preferred.
- Relevant experience working with individuals with intellectual and developmental disabilities may be considered in lieu of a degree, depending on organizational and regulatory requirements.
- Previous supervisory or management experience in a residential, supported living, community-based, or developmental disability services setting preferred.
- Strong leadership, communication, organization, and problem-solving skills.
- Ability to work effectively with individuals with varying levels of support needs.
- Ability to manage multiple priorities while maintaining accurate documentation and meeting regulatory deadlines.
- Must demonstrate professionalism, compassion, sound judgment, and respect for individual rights and confidentiality.
- Must be able to pass required background checks and meet all applicable employment and regulatory requirements.
- Valid driver's license and reliable transportation may be required
Join us as a Program Manager if you’re passionate about empowering the lives of others. Your leadership will inspire positive change in the community.