Program Manager, Business Transformation Operations

Start Date: ASAP
Duration: Through July 2028
Location: Parsippany, NJ
Work Arrangement: Hybrid, onsite Monday through Thursday
Hours: 40 hours per week

Position Overview

We are seeking an experienced Program Manager, Business Transformation Operations to support a multi-year enterprise SAP S/4HANA business transformation.

This individual will coordinate a portfolio of initiatives across business owners, SAP/IT teams, and third-party partners, with a primary focus on end-to-end Operations capabilities, including Manufacturing, Maintenance Engineering, Warehouse Management, and Transportation Management.

Working within the Program Management Office (PMO), the Program Manager will ensure initiatives remain aligned with business priorities, follow established governance processes, and are integrated across workstreams. The role will also focus on business readiness, adoption planning, dependency management, and providing leadership with visibility into overall program progress.

This position serves as a connection point between strategy and execution, supporting portfolio-level coordination rather than directly owning individual deployment activities.

Key Responsibilities

Portfolio Planning & Governance

• Maintain the transformation portfolio plan, including initiative sequencing, dependencies, milestones, and key risks.

• Support intake, prioritization, and scope governance aligned with transformation objectives.

• Ensure initiatives follow established governance standards, stage gates, and decision-making frameworks.

• Prepare executive-level materials for steering committees and portfolio reviews.

Business & Process Owner Engagement

• Partner with business owners and enterprise process owners to establish objectives, scope, success measures, and decision ownership across Supply Chain processes.

• Develop business participation plans in coordination with deployment, change management, and training leads.

• Track business participation commitments and identify potential capacity or engagement risks.

• Support cross-functional alignment when competing priorities or dependencies arise.

SAP & IT Coordination

• Collaborate with SAP, Data, and IT teams to align business priorities with technical delivery plans and release schedules.

• Provide visibility into SAP delivery progress, risks, and dependencies that may impact business readiness.

• Ensure coordination across business processes, data, reporting, and technology initiatives.

Third-Party & Systems Integrator Coordination

• Coordinate with systems integrators and third-party partners to ensure alignment with program priorities and governance standards.

• Track partner deliverables, dependencies, and potential risks.

• Support issue escalation and reinforce expectations around quality, documentation, and knowledge transfer.

Business Readiness & Adoption

• Coordinate enterprise-level business readiness activities, including readiness assessments, planning, milestone tracking, and participation in design, testing, and training.

• Partner with Data, Change Management, Training, and Communications teams to align readiness activities across initiatives.

• Identify and escalate risks related to timing, resource capacity, and business adoption.

Risk, Dependency & Value Tracking

• Maintain a portfolio-level view of risks, issues, and dependencies across multiple initiatives.

• Support the tracking of business benefits, KPIs, and overall value realization.

• Provide reporting that emphasizes business capabilities, outcomes, and transformation progress rather than simply task completion.

Required Qualifications

• Bachelor's degree required.

• 8+ years of project or program management experience.

• 3–5 years of experience supporting SAP ERP (ECC or S/4HANA) transformations, preferably with a focus on Operations.

• Experience working with business leaders, IT teams, and systems integrators.

• Strong understanding of end-to-end business processes.

• Ability to manage cross-functional dependencies, stakeholder engagement, and business readiness risks.

• Direct experience supporting Operations business processes within an SAP environment.

Preferred Experience & Key Attributes

The ideal candidate will demonstrate the ability to:

• Connect business strategy with execution across multiple functions, SAP teams, and third-party partners.

• Proactively identify risks, dependencies, and readiness challenges before they impact delivery.

• Maintain a business-first approach focused on operational readiness, adoption, and measurable outcomes.

• Influence stakeholders and drive alignment without direct authority.

• Maintain accurate reporting, tracking, and governance documentation to ensure leadership has a consistent and reliable view of program progress.