Program Manager Johnson Service Group
Milpitas, CA6 days ago
Highlights
End-to-End Program Ownership Lead delivery for complex partner offers and RTM programs from intake through launch and post-launch monitoring. Delivery Model & Workflow Design Help design scalable workflows and governance models for offer delivery.
Numbers & Facts
| Location | San Jose, CA |
| Salary | $60–$66.90 Per Hour |
Description
Pay Rate Range: $60.00 - $66.90/hr on W2
Job Description
End-to-End Program Ownership
Job Description
End-to-End Program Ownership
- Lead delivery for complex partner offers and RTM programs from intake through launch and post-launch monitoring.
- Independently manage timelines, dependencies, risks, and stakeholder alignment.
- Ensure operational and technical readiness for launches through structured planning and validation.
- Act as escalation point for delivery blockers, risks, and launch issues.
Technical Collaboration & Guidance
- Partner closely with AUP and platform teams on delivery design and implementation.
- Provide informed guidance on delivery architecture, integrations, and fulfillment models.
- Translate business and partner requirements into clear operational and technical needs.
- Operationalize and execute offer onboarding using Client's platforms.
- Identify system dependencies, risks, and edge cases early in planning.
- Support testing strategy, validation, and issue resolution across systems.
Delivery Model & Workflow Design
- Help design scalable workflows and governance models for offer delivery.
- Standardize intake, readiness, and launch processes across programs.
- Recommend improvements to tooling, automation, and delivery methods.
- Document runbooks, SOPs, and delivery patterns for reuse.
Cross-Functional Leadership
- Work across Business Development, Product, Finance, Legal, Engineering, and regional teams.
- Influence decisions on delivery approach, timelines, and feasibility.
- Drive alignment across teams to ensure launches stay on track.
- Provide structured updates to leadership on program health and risks.
Operational Analytics
- Monitor fulfillment health, delivery metrics, and launch performance.
- Build dashboards and reporting to improve visibility and planning.
- Use data to identify recurring issues and drive improvements.
Required Qualifications
- 6-8 years in program management, delivery operations, technical operations, or similar roles.
- Proven ability to independently lead complex cross-functional programs.
- Experience working with engineering or platform teams on system-dependent launches.
- Strong technical fluency — able to engage in system and integration discussions.
- Excellent stakeholder-management and communication skills.
- Strong analytical and problem-solving ability.
- Experience with JIRA, Confluence, Excel/Sheets, and reporting tools.
- Bachelor's degree in Business, Engineering, Computers, or related field.
Preferred Qualifications
- Experience in SaaS, subscriptions, or digital fulfillment ecosystems.
- Background in partner operations or offer delivery.
- Familiarity with APIs, integrations, or platform-based delivery.
- Experience designing operational workflows or scaling delivery programs.
- Experience supporting high-visibility launches with executive stakeholders.
What Success Looks Like
- Complex launches execute smoothly with clear readiness and risk management.
- Delivery models become more scalable and repeatable.
- Technical and business teams stay aligned and unblocked.
- Risks are identified early and mitigated proactively.
- Leadership has strong visibility into delivery health and capacity.
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