Program Manager, Basecamp

What you'll do:
On-site cohort operations

• Run day-of logistics for each Basecamp cohort: room setup, AV checks, materials, catering, timekeeping, breakout room coordination
• Improve the learner experience, including prizes and recognition
• Capture cohort photos and post recap highlights to internal Slack channels

Cohort administration

• Maintain the cohort roster as the single source of truth: pull new-hire start dates from the People team, assign participants to cohorts, track attendance and completion
• Own participant comms end-to-end: welcome emails, pre-work instructions, calendar invites, cohort Slack channel setup, reminder nudges
• Distribute post-session surveys, compile NPS and verbatim feedback, and maintain the running program dashboard

 Speaker and SME coordination

• Schedule and confirm SME speakers for each cohort, chase slide submissions to deadline, and maintain a backup speaker bench
• Keep the Basecamp run-of-show document current and update it after every cohort retro

Program operations

• Own the Technical Productivity program calendar: cohort dates, blackout weeks, company event and holiday collisions
• Triage inbound enablement requests into a backlog for weekly review with the hiring manager
• Maintain Asana board hygiene so program status is always current
• Produce a monthly program scorecard: cohorts run, attendees, completion rate, NPS