Program Manager, Authorable Workflow

Program Manager Authorable Workflow - Google Careers

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Job Title: Program Manager Authorable Workflow

Job Summary:

In the gTechs Users and Products gUP team, our mission is to help users get the most out of Google. We represent Googles users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences. gUP builds solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. Help Guide and Authorable Workflows (AWFs) are a pivotal element of one of gTechs top goals for 2026 and beyond.

Responsibilities:

• Work closely with gUP Enablement and Product Vertical teams to understand business requirements that drive the need for automated support solutions.
• Help create and maintain a forward-looking pipeline and forecast of Authorable Workflows (AWFs), ensuring they are effectively integrated into the pipeline funnel.
• Work closely with design and authoring vendors to ensure timely completion of the design phase and the high-quality delivery of AWF builds.
• Prepare status updates for stakeholders and manage cross-functional communications across multiple teams, e.g., Analytics, Content, UX, and Product Support.
• Set up and complete experiments to measure AWF impact, manage development risks, and drive pre-launch activities to secure necessary approvals.

Requirements:

• Bachelors degree or equivalent practical experience.
• 8 years of experience in a project management or a customer-facing role.
• Preferred qualifications: 5 years of related experience with a background in technology, data analysis, and program management.
• Ability to manage multiple assignments simultaneously, work separately, and drive projects to completion with high attention to detail.
• Ability to manage multiple time-sensitive projects with competing priorities and multiple stakeholders.
• Ability to draw insights from data and manage recommended actions.
• Excellent problem-solving and investigative skills combined with a sense of ownership and a proactive can-do attitude.
• Excellent communication, project management, and leadership skills with a track record of managing multiple stakeholders and workstreams.

About the Job:

In this role, you will have access to greater growth and development opportunities through exposure to key areas of the business. This includes influencing product support strategy to improve our customers ability to self-resolve issues and increasing efficiency of the support experience by automating end-user support cases, setting the bar high for customer care at Google. You will work on a project basis to solve problems and will bring your operational and program management skills to the gUP Technology Delivery team as a Program Manager on the AWF development team. You will support one or more products, e.g., Google Play Fi, Pixel, Photos, GMail, GStore, Nest, etc., in launching support optimization solutions and have the opportunity to work on next-generation automation solutions, such as Robot and Conversational workflows, that incorporate new AI-powered technologies.

Salary and Benefits:

The US base salary range for this full-time position is $141,000 - $207,000, plus bonus, equity, and benefits. Our salary ranges are determined by role level and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

How to Apply:

The application window will be open until at least March 11, 2026. This opportunity will remain online based on business needs, which may be before or after the specified date.