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Jobs in Bellevue, WA

Program Manager - 65823 -1

Moodys Northwest Consulting

  • Bellevue, Washington
  • 30+ days ago

    Highlights

    Drive Cross-functional Collaboration: Partner cross-functionally with customer support, engineering, product management, sales, and other teams to align objectives, maintain launch schedules, and ensure timely delivery of milestones. Manage End-to-end Programs: Lead end-to-end customer support program management activities for new product introductions, ensuring readiness of support operations prior to product launch.

    Numbers & Facts

    LocationBellevue, Washington

    Description

    Consumer Support Operations
    Customer Care Experience

    • Manage End-to-end Programs: Lead end-to-end customer support program management activities for new product introductions, ensuring readiness of support operations prior to product launch.
    • Drive Project Execution: Develop and maintain comprehensive project plans, timelines, risk management strategies, and Key Process Indicators (KPIs) to drive successful execution against goals.
    • Drive Cross-functional Collaboration: Partner cross-functionally with customer support, engineering, product management, sales, and other teams to align objectives, maintain launch schedules, and ensure timely delivery of milestones.
    • Use Data to Define Solutions: Advocate for customer-centric solutions by defining customer support requirements and leveraging data-driven customer and industry insights
    • Resolve Risks: Identify risks and roadblocks to product launch, lead resolution efforts, and facilitate team collaboration to execute on action items efficiently.
    • Support Operational Processes: Support operational improvements and efficiencies across product support planning, design processes, and overall support capabilities.
    • Evaluate Program and Operational Performance: Establish metrics to evaluate program and operational performance, regularly communicate progress, and identify opportunities for enhancement and optimization.
    • Maintain Post-Launch Performance: Track product performance post-launch, implement lessons learned, and drive continuous process improvements for future product introductions.

    Good to have skills:
    experience in post launch assisting readiness
    creating dashboards - data analysis
    Portfolio management
    consumer electronics - consumer support


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