Program Manager 2 - Landlord Engagement Manager

Program Manager 2 - Landlord Engagement Manager

Salary

$77,021.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

27066E

Division

Office of Homeless Services

Department

OHS Office of Homeless Services

Opening Date

09/09/2026

Closing Date

9/23/2026 11:59 PM Central

• Description
• Benefits
• Questions

Position Description

The Landlord Engagement Manager plays a critical role in advancing the Office of Homeless Services' mission to end homelessness by applying a systems thinking, data driven approach to strengthen housing programs and system design. The incumbent will lead the Low Barrier Housing Collective-a public-private partnership that provides support to landlords willing to rent to individuals exiting homelessness.

This role expands deeply affordable housing options by partnering with Metro departments, developers, and builders to increase units available to people earning below 30% of the Area Median Income and experiencing homelessness. It also supports the final stage of the homelessness response system by maintaining a large inventory of low-barrier housing units, onboarding private market housing partners, coordinating with landlord, and delivering trainings that build capacity across service providers and landlords.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a "systems thinking" approach.

Typical Duties

• Lead the Landlord Engagement (LE) team toward strategic goals, ensuring tasks are distributed, completed efficiently, and aligned with program objectives.
• Provide coaching, guidance, and professional development to LE staff.
• Build and maintain relationships with landlords, developers, builders, property managers, and housing associations to expand low-barrier and deeply affordable housing opportunities.
• Represent the Office of Homeless Services at community meetings to advocate for affordable housing access.
• Facilitate collaboration with community partners, chambers of commerce, and other stakeholders to strengthen landlord engagement efforts.
• Guide the vision of the Landlord Benefits and Housing Collaborative (LBHC) to expand landlord participation and streamline housing navigation processes.
• Develop and implement landlord-focused curricula, trainings, and resources, including online learning modules (LMS).
• Plan and facilitate landlord appreciation events, workshops, and resource-sharing opportunities.
• Collect and analyze data on landlord participation, unit availability, and housing outcomes to inform strategy.
• Facilitate bi-weekly LE workgroups and community provider trainings to strengthen system-wide landlord engagement capacity.
• Ensure consistent communication and alignment across service providers supporting landlord engagement.
• Participate in development conversations around affordable housing projects to secure dedicated units and influence policy.

Minimum Qualifications

Masters Degree from an accredited college or university and three (3) years of supervisory and/or administrative experience.

OR

Bachelors Degree from an accredited college or university and five (5) years of supervisory and/or administrative experience.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Experience with Property Management or Planning
• Masters Degree in Planning, property management or related field
• Extensive knowledge of Affordable Housing Programs

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

CORE BENEFITS

Medical: Choice of two plans; Metro pays 75% of premium

Dental: Choice of two plans; Metro pays for single coverage

Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium

Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees

Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days)

Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years

Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free

Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro

Paid leave: (Full-time employees)

• Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the departments human resources office)
• Holidays: 12 holidays per year (For Non Civil Service departments, contact the departments human resources office)
• Sick leave: 12 days of sick leave per year
• Other leaves: Judicial leave, military leave, bereavement leave
• See the Human Resources webpage for more details and optional benefits at nashville.gov/hr

01

What is the highest level of education you have completed?

• No diploma
• High School Diploma or Equivalent
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree

02

Please indicate type of major and field of study. If none, please answer N/A.

03

How many years of supervisory and/or administrative experience do you have? If none, please answer N/A.

• None
• One Year
• Two Years
• Three Years
• Four Years
• Five Years or More

04

Briefly describe your supervisory and/or administrative experience. If none, please answer N/A.

05

Briefly describe your experience with Property Management or Planning. If none, please answer N/A.

06

Briefly describe your knowledge and/or experience with Affordable Housing Programs. If none, please answer N/A.

Required Question

Employer Metropolitan Government of Nashville & Davidson County

Address Human Resources Division

700 President Ronald Reagan Way, Suite 201

Nashville, Tennessee, 37210

Phone (615) 862-6640

Website https://www.nashville.gov/departments/human-resources/employment-opportunities