Sr. Program Director - Raleigh, NC
Duration: 12+ months (Onsite)
Responsibilities:
- Develop and oversee a comprehensive modernization roadmap with the tax system vendor.
- Coordinate with stakeholders to ensure effective program execution.
- Identify key program risks and implement mitigation strategies.
- Serve as the primary contact for the tax system vendor Project Manager.
- Create and deliver regular status reports and executive presentations.
- Facilitate Executive Steering Committee and Program Management Governance Meetings.
- Oversee vendor deliverables according to contract milestones.
- Manage Change Requests and ensure timely resolutions.
Stakeholder Engagement:
- Coordinate with IT departments and third parties for necessary changes.
- Collaborate on organizational change management strategies.
- Engage with external customers impacted by the new tax system.
Team Management:
- Lead a cross-functional team of project managers.
- Provide guidance and mentorship to team members.
Budget & Resource Management:
- Collaborate on procurement timelines and resource allocation.
- Track contract milestones and forecast budget needs.
Compliance & Risk Management:
- Ensure adherence to state, federal, and agency regulations.
Qualifications & Experience:
- Minimum of 7 years of experience in program or project management. PMP or PgMP certification preferred.
- Experience managing large-scale modernization projects, ideally in the public sector.
- Experience with public-sector taxation operations or technologies is a plus.
- Experience with Agile project management methodologies is a plus.
- Proven experience developing high-quality status reports and dashboards.
- Proven experience presenting to executive-level stakeholders.
- General knowledge of state/federal regulatory standards for government technology.
Skills:
- Excellent organizational skills to manage multiple tasks and priorities.
- Strong leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in project management software (e.g., MS Project).
- Proficiency in Microsoft Office, SharePoint, and MS Teams; advanced skills preferred.