PRIMARY RESPONSIBILITIES: The Program Director will work with other program management to ensure Michigan Works Contracts in Midland, Saginaw and Bay Counties are being operated according to GLBMW policies and procedures. The Program Director will monitor reports to ensure all programs are meeting performance measures set by GLBMW. The Program Director will maintain functional knowledge of all program budgets and ensure services are rendered in accordance with said budgets. The Program Director will provide leadership to Program Management and oversee all aspects of program development including researching, designing, planning, developing, and implementing new program ideas for all programs in Saginaw, Midland, and Bay Counties. The Program Director will coordinate and/or attend meetings regarding the operation of Michigan Works! programs including but not limited to general staff meetings, Joint Board of Director's Meetings, and Michigan Works Contractor meetings. ESSENTIAL JOB FUNCTIONS: - Oversee the employee hiring process.
- Maintain a positive working relationship within each Michigan Works Service Center.
- Ensure outreach to underrepresented populations is being targeted for recruitment.
- Run and analyze reports to ensure programs are meeting enrollment, termination, and recruitment targets.
- Ensure program operations and activities adhere to Federal and State guidelines as well as internal policies.
- Develop and foster relationships with community organizations.
- Represent GLBMW in the community and aid in marketing Michigan Works Programs.
- Establish and maintain relationships with other agencies and organizations in the community to meet community needs and to provide wrap around services.
- Speak to community groups to explain and interpret GLBMW purposes, programs, and policies.
- Oversee the internal and external monitoring process to ensure all aspects of the monitoring are accurate.
- Meet with Program Managers to ensure all required services are offered to program participants.
- Supervise all Program Managers and provide feedback and resolve complex problems.
- Initiate and set goals for programs according to the strategic objectives of GLBMW.
- Ensure every program will be delivered successfully and add the highest possible value to GLBMW program participants.
- Evaluate the work of management and staff to ensure that programs are of appropriate quality and that resources are used effectively.
- Attend all meetings concerning services, which fall under the PATH, SNAP, and WIOA Programs.
- Interpret policy and ensure that it is correctly implemented across all programs in all counties.
- Oversee all staff training.
- Assist in the preparation of the Michigan Works! bidding process and proposal for funding for the continuation of related services.
- Drop off and pick up program documents from SVRC's central office.
MARGINAL JOB FUNCTIONS: - Communicate effectively on the phone and by print methods with participants, community and governmental agencies, the general public, etc.
- Promote effective public relations, activities and specific Workforce Development programs and services through presentations to various groups.
- Attend job-related workshops, conferences and seminars as directed.
- Copy and file service-related materials as needed.
- Supervise and approve the ordering of all supplies.
- Arrange the repair of office equipment when necessary.
- Perform additional duties, as necessary.
QUALIFICATIONS: - A four-year college degree is required; a master's level degree is preferred.
- Preferred background includes Department of Human Services experience, teaching experience, sales experience, marketing skills, and excellent organizational skills.
- Supervisory experience and a demonstrated ability to manage the public effectively are necessary.
- Proper phone use and excellent communication skills (both written and oral) are also necessary.
- Meet the travel demands of the job.
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