Job Type: Full-Time, Exempt
Reports To: Senior Shelter Management Director
Position Overview:
The Program Director is responsible for managing the day-to-day operations of the program, ensuring seamless delivery of services, compliance with funding requirements, and the achievement of program goals. This role focuses on developing and implementing skill-building, educational, and transformational programming for participants while leading a team of Participant Advocates. The Program Director also plays a key role in reporting program performance and impact to stakeholders.
Key Responsibilities:
Program Leadership and Compliance:
- Administer daily operations of program services, activities, and assigned staff.
- Ensure all program activities comply with funding regulations and organizational policies.
- Develop and implement clear program objectives aligned with funder and agency requirements.
- Conduct regular facility checks to ensure operations are in compliance with policies and procedures.
Team Management and Development:
- Provide weekly, bi-weekly, and monthly supervision of subordinate staff.
- Organize staff meetings, create and manage work schedules, and address scheduling needs.
- Recommend and document staff training requirements to enhance team capabilities.
Program Planning and Execution:
- Develop and monitor program budgets to ensure fiscal compliance.
- Plan and coordinate program activities, documenting adherence to funder and organizational standards.
- Identify and secure resources for participant referrals and organizational needs.
- Oversee HMIS data collection systems to track participation, demographics, and other key metrics.
Reporting and Stakeholder Engagement:
- Prepare and submit timely reports, including weekly and monthly program metrics and updates.
- Collaborate with the Chief Program Officer and funders to establish and enforce program policies.
- Make presentations about agency programs to referral sources and potential partners.
Quality Assurance and Risk Management:
- Ensure program compliance with regulatory and quality assurance standards.
- Maintain accurate and up-to-date documentation of service plans, treatment plans, and incident reports.
- Respond to emergencies and document incidents in accordance with funder and organizational policies.
- Perform other duties as assigned to support the overall goals and needs of the organization.
Education and Experience:
- Bachelor’s Degree from an accredited institution.
- Minimum of 5 years of administrative experience in programs serving homeless, mental health, or substance abuse populations.
- At least 2 years of supervisory or program development experience.
- Equivalent combinations of education and experience will be considered.
Skills and Competencies:
- Strong organizational and time management skills with the ability to prioritize effectively.
- Excellent verbal and written communication skills.
- Flexibility and responsiveness to emergency requests or changes in work schedules.
- Proficiency in data management systems and reporting tools.
Other Requirements:
- Valid driver’s license and satisfactory motor vehicle record.
- Must pass criminal and child abuse clearances.