Program Director, EIA Health

The Program Director of EIA Operations is responsible for aligning EIA strategies with UCSF Health's goals, overseeing governance structures, and assisting in the management of the EIA portfolio to ensure operational and strategic excellence. This role will:

• Ensure that the organization''s strategic initiatives are prioritized effectively in collaboration with other IT and Operational leaders across the organization.

• Oversee the continual professional development and engagement of the EIA staff and partners with leadership to address organizational and operational challenges.

• Manage change initiatives and ensure clear and effective communication across teams.

• Play a pivotal role in advancing UCSF Health's mission and strategic priorities by fostering cross-departmental collaboration and optimizing IT operations.

• Champion continuous improvement of the department's efficiency and effectiveness to meet the evolving needs of UCSF Health.

• Advance UCSF Health's mission and strategic priorities by fostering cross-departmental collaboration and supporting enterprise data, analytics, and AI initiatives that strengthen health and drive impact across patient care, research, education, and operations.

IT Program and Portfolio Management

• Oversee the EIA Portfolio, with primary accountability for enterprise data, analytics, integration, and AI initiatives, including analytics products and data assets.

• Partner with executive leadership on enterprise restructuring efforts to consolidate and optimize analytics platforms, data pipelines, and supporting technologies.

• Collaborate with the Enterprise Portfolio Manager to standardize analytics and data portfolio management tools, ensuring alignment with enterprise priorities, governance, and value realization.

IT Governance

• Ensure strong EIA representation within enterprise governance forums, partnering with operational and IT leaders to guide prioritization, inform decision-making, and align analytics and technology initiatives with organizational goals.

• Partner with the Data Governance Architect to stand up and mature the EIA Data Governance Office, aligning with Health IT governance to ensure consistency and shared accountability.

• Support the Enterprise Chief Data and AI Officer in preparing AI and data materials for executive governance forums (e.g., SET, CEO Council).

• Coordinate UC-wide participation in analytics and data governance efforts, tracking adoption and applied learnings at UCSF Health.

Strategy

• Collaborate across UCSF Health to fulfill key elements of the UCSF Health strategic plan by defining how enterprise data, analytics, and AI capabilities enable measurable outcomes, performance management, and decision-making.

• Coordinate and oversee the EIA portfolio of analytics initiatives to ensure alignment with Health System Executive Team priorities and the delivery of actionable insights and operational value.

• Lead the integration of UCSF Health's data, analytics, and AI roadmap and investment strategy in collaboration with cross-functional IT leadership, including the Associate CIOs for Research and Education, VP of Enterprise Systems, VP of Infrastructure, Chief Information Security Officer, and IT operations leaders, ensuring coherence, interoperability, and shared analytics capabilities across institutional missions.

Human Resources

• Lead the EIA People Development Program, including analytics and data training, data literacy advancement, continual professional development, role-based operating models, and adoption of emerging analytics and AI capabilities.
• Collaborate with HR Strategic Business Partners to understand key trends, including staff retention/turnover, recruitment time, and vacancies, and identify diversity gaps and related initiatives.

The incumbent is a strategic business partner to the senior clinical, business, and operational leaders of UCSF Health, and with the research, teaching, and patient care missions of the Schools of Medicine, Nursing, Pharmacy, and Dentistry as they relate to care delivery.

Department Overview

The Enterprise Information & Analytics team serves as a liaison between organizational customers and partners - including clinical, financial, administrative, education, and research domains - and technical resources to deliver optimal analytics solutions that solve problems, answer questions, and meet customer needs. The team supports both strategic and operational initiatives aimed at driving behavioral change and improving outcomes through data, analytics, and AI.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

REQUIRED QUALIFICATIONS

• Bachelor''s degree in a related area and/or equivalent experience/training.
• 10+ years of experience in healthcare delivery, including academic health systems
• 10+ years of experience leading enterprise data, analytics, and/or information technology organizations within complex healthcare environments
• 7+ years at the entity or enterprise level or equivalent, with demonstrated experience in program, business, and financial management
• Expert knowledge of clinical data, analytics, and information management practices, including enterprise analytics strategy, data architecture, solution delivery, validation, adoption, and ongoing enablement-through data literacy, training, and change management-to support clinical and operational decision-making.
• Advanced knowledge of clinical information systems and their associated data structures, workflows, and integration patterns, with the ability to translate operational and clinical processes into scalable analytics solutions.
• Exceptional leadership skills, with the ability to create and sustain a goal-oriented climate of teamwork and collaboration across departments for effective problem solving, conflict resolution, adherence to organizational values, and consistent achievement of objectives. Demonstrated ability to navigate politically sensitive issues and to negotiate solutions that achieve the required outcomes in a manner that is durable and addresses the key concern of impacted constituents. Proven expertise in communication, organization, management, and project management skills.
• Exceptional analytical and critical-thinking skills, with in-depth ability to develop and pursue goals, synthesize data to identify system vulnerabilities, and apply creative solutions. Possess operational expertise, business management, and strategic planning skills to integrate enterprise data and analytics capabilities with clinical and operational workflows to drive measurable performance improvement.
• Demonstrated expertise in enterprise data governance, metric standardization, data quality management, and stewardship frameworks within complex healthcare systems.
• Demonstrated ability to measure and communicate the value of analytics initiatives, including alignment to strategic priorities, operational performance, and financial outcomes.
• Exceptional ability to collaborate effectively with senior management to develop, deconflict, and align strategic goals and objectives across the organization and at the UC-wide level.
• Demonstrated ability to work as a leader in a collaborative environment, build consensus, and promote the exchange of information among project team members, project management staff, and external units.
• Excellent analytical, decision-making, and facilitation skills, with the ability to lead through influence. Demonstrates a highly sophisticated ability to delegate and oversee assignments to ensure timely and successful completion, while gaining cooperation across the organization. Possesses highly advanced collaboration and teamwork skills.
• Advanced communication skills, with the ability to convey information clearly and concisely to all levels of staff, senior management, customers, and business stakeholders about programs, services, best practices, strategies, and organizational mission and values. Strong writing ability for both complex programmatic and narrative work.
• Advanced knowledge of healthcare medical terminology, clinical practices and processes, and clinical information systems. Advanced knowledge and understanding of interdependencies of functional departments and groups within the health system and external partners.

PREFERRED QUALIFICATIONS

• Advanced Professional Degree in a health or health management-related field
• Advanced ability to negotiate large multi-year contracts, including developing and maintaining vendor and customer relationships. Understanding of UC procurement policies and practices.
• Demonstrated ability to develop and implement policies at the system level.
• Able to work across multiple locations throughout the health system and affiliates.

%

of time

Essential Function (Y/N)

Key Responsibilities

(To be completed by Supervisor)

35%

Y

Oversee the development, standardization, and dissemination of enterprise data, analytics, and AI best practices, tools, and processes across UCSF Health to improve insight consistency, data trust, and analytic effectiveness.

20%

Y

Collaborate with governance forums and operational leaders to identify the data literacy, analytics adoption, and cultural changes required to strengthen enterprise use of data and insights. Define roles and accountabilities of stakeholders involved in analytics enablement and governance.

15%

Y

Align operational plans and objectives across key stakeholders, identifying explicit priorities and trade-offs between initiatives. Interconnect goals and priorities across departments and teams to help align UCSF Health's top-to-bottom goals. Develop and communicate alignment plans to the executive team, staff, partners, and stakeholders as part of organizational change management. Analyze department success againstgoals and objectives.

10%

Y

As a key member of the EIA leadership team, partner closely with senior system leadership, Schoolleadership, and otherexecutives to define enterprise data and analytics priorities for the health system and its affiliates for 3-to-5-year planning cycles, ensuring analytics capabilities directly support executive decision-making, operational performance, and clinical outcomes. Collaborate with operational and clinical leaders across the organization to define how technology will support the objectives of the strategic plan and oversee execution against theseobjectives on an ongoing basis.

10%

Y

Serve on various strategic, operational, and financial committees as assigned. Provideinput to executive leadership on strategic and operational analytics decisions

5%

Y

Plan, coordinate, and monitor scope, requirements, schedules, budgets, resources, tasks, risks, staff, and deliverables, as applicable. Make day-to-day decisions on program matters, prioritize the focus of the technology teams involved in strategic initiatives, and ensure the achievement of objectives. Regularly evaluate approaches, sources of data, methods, techniques, and evaluation criteria to obtain desired results.

5%

Y

Represent UCSF Health as a leader in enterprise analytics by disseminating innovative practices and outcomes across the UC system and at national and international levels. Monitor emerging analytics, data, and AI trends to inform enterprise strategy. Lead the development of shared analytics and data standards that enhance interoperability, scalability, and cost efficiency across UC Health campuses.

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20), then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

%

of time

Essential Function (Y/N)

Key Responsibilities

(To be completed by Supervisor)

35%

Y

Oversee the development, standardization, and dissemination of enterprise data, analytics, and AI best practices, tools, and processes across UCSF Health to improve insight consistency, data trust, and analytic effectiveness.

20%

Y

Collaborate with governance forums and operational leaders to identify the data literacy, analytics adoption, and cultural changes required to strengthen enterprise use of data and insights. Define roles and accountabilities of stakeholders involved in analytics enablement and governance.

15%

Y

Align operational plans and objectives across key stakeholders, identifying explicit priorities and trade-offs between initiatives. Interconnect goals and priorities across departments and teams to help align UCSF Health's top-to-bottom goals. Develop and communicate alignment plans to the executive team, staff, partners, and stakeholders as part of organizational change management. Analyze department success againstgoals and objectives.

10%

Y

As a key member of the EIA leadership team, partner closely with senior system leadership, Schoolleadership, and otherexecutives to define enterprise data and analytics priorities for the health system and its affiliates for 3-to-5-year planning cycles, ensuring analytics capabilities directly support executive decision-making, operational performance, and clinical outcomes. Collaborate with operational and clinical leaders across the organization to define how technology will support the objectives of the strategic plan and oversee execution against theseobjectives on an ongoing basis.

10%

Y

Serve on various strategic, operational, and financial committees as assigned. Provideinput to executive leadership on strategic and operational analytics decisions

5%

Y

Plan, coordinate, and monitor scope, requirements, schedules, budgets, resources, tasks, risks, staff, and deliverables, as applicable. Make day-to-day decisions on program matters, prioritize the focus of the technology teams involved in strategic initiatives, and ensure the achievement of objectives. Regularly evaluate approaches, sources of data, methods, techniques, and evaluation criteria to obtain desired results.

5%

Y

Represent UCSF Health as a leader in enterprise analytics by disseminating innovative practices and outcomes across the UC system and at national and international levels. Monitor emerging analytics, data, and AI trends to inform enterprise strategy. Lead the development of shared analytics and data standards that enhance interoperability, scalability, and cost efficiency across UC Health campuses.

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20), then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)