Program Director CCSF Island Bay Homes

Salary: $85,000- $100,000 per year

Location On site 5 days a week

Under general supervision from the Associate Deputy Director, the Program Director oversees the daily program operations of the Program Staff at their location. The PD works directly with case management staff to resolve any program or client issues and acts as a liaison to property owners, property managers and outside community service providers.

Responsibilities include oversight of property management component of program, staff supervision, developing, implementing and evaluating program policies, procedures and standards; determining program service levels and enhancements; as required developing and monitoring program budgets in conjunction with Assoc Deputy Director; providing technical advice and/or supervision to staff, other departments, the public and other agencies, and performs related work as required.

• Monitors and directs day to day operations for the CCSF Island Bay Homes  program in compliance with Catholic Charities policies and procedures and requirements, including direct coordination with contractors when appropriate.

• Prepare and update monthly reports and maintain a record keeping system for regulatory agencies and funder reports.

• Monitor program budget.
• Services include, but are not limited to:  intake assessments, case management, crisis intervention, counseling and support services, information and referral, budget development, issuing of vouchers and coordination of services so the immediate needs of the clients are addressed. 
• Maintain continuity of services by coordinating with new and existing service providers.
• Develop and maintain positive professional relationships with collaborative service providers, funders and communities that will meet the changing needs of client population.
• Assist clients in accessing appropriate resources and take appropriate actions relative to housing stability.
• Maintain close communication with other service providers involved with each client.
• Design and implement program activities for all program participants.
• Participate in related program, organization and community meetings as assigned.
• Maintain proper client and program documentation.
• Represent the program and organization at outside meetings as needed.
• Personal cellphone use required for Multifactor Authorization.

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Master’s degree in social work or similar field preferred or five years related experience.
• Experience working with homeless population.
• Experience navigating the Bay Area housing market

• 3 to 5 years’ experience managing programs

• Experience working with families and homeless population

Knowledge, Skills & Abilities:

• BILINGUAL IN MANDARIN/CANTONESE or SPANISH preferred.
• Knowledge of San Francisco County social services networks.
• Strong coordination skills.
• Knowledge of community resources for population.
• Strong knowledge of substance abuse and mental health issues and treatment models, including Harm Reduction, trauma informed care.
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
• Good written and verbal communication skills. 
• Ability to prioritize tasks with strong organizational skills.
• Ability to design systems and processes to track data and monitor progress.
• Functional knowledge of Microsoft Office Products.
• Knowledge of mandatory reporting requirements for people working with aging adults and children.
• Knowledge of issues facing homeless individuals.
• Achievement oriented and client focused.
• Cultivates teamwork and cooperation.

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Prior to the First Day of Employment:

• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records.
• May serves on a quarterly case record review committee for Performance and Quality Improvement
• Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Intermittent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Intermittent lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.) 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self- harm and violence.

• Active work environment in office setting, clients homes, meetings and one on one client appointments

• Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.