Program Delivery Manager

We’re Looking for an Online Program Delivery Manager to Join our Team (remote role)! 

About Live Your Message  (LYM)

Hi! We're Live Your Message, and our mission is to get people so excited about changing their lives that they stop dreaming – and start doing. We do that with "Choose Your Own Adventure" online business education which makes it possible for anyone with a big message for the world to reach more people, make more money and have a bigger impact than they could alone.

We invented The Experience Formula, a cutting-edge new way of creating online courses that gets 10-30X more student success than normal.

Our secret? Ethically addictive techniques normally found in the world of apps, games and social media to get people hooked on changing their lives. Our unique blend of adult learning theory, gamification, behavioral design and the psychology of motivation has launched a new movement in online education that's catching on fast. 

As you can imagine, it's a good time to be in online education and our company and reach has been growing exponentially. We grew by 83% during the height of the pandemic, landing us on the Inc 5000 List of Fastest-Growing Private Companies in America for four years in a row. 

Our company and our reach are growing rapidly, and we're looking for an Online Program Delivery Manager to ensure our students have an exceptional learning experience by delivering every aspect of our programs on time, with excellence and as promised.

You'll manage the delivery of our Experience Product Masterclass (EPM) and X-Factor Certification (XFC), partnering closely with cross-functional teams and students to gather insights, drive continuous improvements and create a seamless program experience.

EPM is our signature 12-week program that helps students design, launch and sell an Experience Product—earning their first $2,000 (and often much more) before the program ends.

XFC is Live Your Message's flagship certification program that trains coaches, consultants and service providers to become certified Experience Design consultants who help businesses create transformational customer experiences.

Here’s What the Role Will Look Like for You:

Your ultimate goal as Program Manager is to ensure the success of our students by keeping them engaged and excited, hitting their program milestones like clockwork and enthused to continue working with us in their entrepreneurial journey.

Demonstrate objectivity, resourcefulness and clear leadership in our fast-paced team environment.

Plan, oversee and lead the delivery of EPM and XFC to ensure they are delivered seamlessly and without errors, including: student onboarding, coaching team coordination, virtual workshops, retreats and more...

Manage all projects and administrative tasks for weekly workshops and events.

Proofread and ensure quality control on all membership site content, links, attention grabbing emails, social posts and other student-facing messaging Implement our innovative approach to gamified learning that we call "Experiencification" with leaderboards, competitions and other learning incentives that keep our students engaged and on track.

Make program delivery decisions and suggestions based on metrics related to student engagement and completion rates, receivables and overall program profitability.

Keep students engaged, informed and hot dawg excited about their next steps to successful completion.

Occasionally have re-enrollment or retention calls with our students or get on the phone to resolve a gnarly issue.

Serve as our “go-to” resource and information hub for these two programs, acting as the central point of contact for all projects and communication flow required to ensure the success of our students.

Coordinate with other members of the Campus team to create an exceptional student experience that drives results, retention and re-enrollment in our advanced mentorship programs.

Offer stability to our students by staying highly attuned to their experience, constantly proposing and testing ideas for how we can get more students to "Mission Accomplished.” 

Zoom master some of our Campus events, creating a seamless experience for our students during virtual events.

About You:

You are an organizational ninja and time management master able to effectively juggle multiple work tasks on different timelines without dropping the ball on anything. 

You've got capacity for strategic big-picture thinking and at the same time you can see the details through, you like getting things done and checking things off your list without losing the forest for the trees.

You have experience working on a large-scale online program. 

You're an A-player, committed to excellence, you thrive in a fast-paced work environment where you’re surrounded by a team of high-performers who love what we do and who we serve.

You bring a detail-oriented, systems innovation mindset with extensive use of project management software, google docs, gantt charts and reporting dashboards. You're both efficient and accurate when it comes to managing the details. You can spot typos from a mile away.

You have impeccable verbal and written communication skills, and enjoy deeply connecting with individuals via email, online and over the phone. 

Strong technical skills and the aptitude to learn as you go to create online solutions that create an exceptional student experience.Comfortable running zoom meetings, both “on camera” and behind the scenes.

You take action to solve problems effectively and efficiently, consistently demonstrating a solution-focused, growth mindset and experimental worldview. 

You LOVE supporting people and truly care about their needs… you don’t need to be the star of the show.

You know how to address student complaints by uncovering and responding to the deeper need, knowing when to accommodate their requests vs. when to hold your ground while helping them feel acknowledged in the process.

You prefer joining a team to starting your own business. You are not looking for a side-gig to fund your entrepreneurial dream. You are looking to grow your skills within a stable, supportive, long-term position in a world-class company.

You like to be challenged and to actively learn and grow beyond your comfort zone in a work environment.

You’re an independent self-starter. Rather than waiting for someone to tell you what to do, you jump in and look for ways to give, serve and contribute. 

Technical Experience Required: 

CRM experience (Keap/Infusionsoft is a plus)

Google Workspace, including Sheets, Docs & Drive

Familiarity with Mac OS 

Ability to pick up new apps and technology with ease 

Project Management Tools (we currently use Monday.com)

Zoom

Bonus Points: 

Experience with online program launches

Email marketing - working knowledge 

The Deets

This is a full-time position with a salary of $70,000-$80,000, depending on experience and skillset. Besides our awesome team, Live Your Message offers some great perks for its employees such as:

Flexible PTO to support work/life balance

Flexible work schedule during Summer

Paid holidays

Medical, dental and vision insurance

Company-sponsored retirement plans 

Educational stipend in support of professional growth 

The role is also 100% remote, but you need to be available to work during “normal business hours” (approximately 9am to 6pm Pacific time, give or take two hours) regardless of the time zone you live in. Some weekend and night work will be required during events and launch activities. And, having a reliable up-to-date computer is a must!

Why You’ll Thrive Working With Us

At Live Your Message, you won't just be another cog in a corporate machine — you'll be a key player on a tight-knit, high-performing team that's rewriting the rules of online education.

Here's what makes this opportunity different:

Purpose-Driven Work: Everything we do is designed to help entrepreneurs stop dreaming and start doing. Every role on our team contributes to creating life-changing experiences for our students.

Ownership Over Bureaucracy: We trust our team to take initiative, solve problems and make an impact. Your ideas matter, your contributions are valued and you'll have the opportunity to influence how we grow.

Growth + Variety: No two days look exactly the same. You'll partner across teams, tackle meaningful challenges and continually expand your skills in a fast-moving, entrepreneurial environment.

People Who Care: We believe great work happens when talented people come together. You'll work alongside supportive teammates who are committed to excellence while genuinely enjoying working together.

Flexible + Remote: Work from wherever you do your best work while staying connected with our globally distributed team.

At Live Your Message, you won’t just be another cog in a corporate machine — you’ll be a key player in a tight-knit, high-performing team that’s rewriting the rules of online education.

By now you have a sense of who we are, what we do and the opportunity that awaits you. If this position is calling out to you, we want to hear from you!