Program Coordinator Transcripts & Evaluation

Program Coordination

• Coordinates day-to-day activities and projects within the assigned function.
• Assesses program operational needs and resources and informs leadership.
• Oversees shared inboxes and coordinates queues related to transcript evaluation, ensuring timely review and routing of incoming documents.
• Tracks document completeness and communicates with students regarding missing or incomplete documents. Handles Career- Technical Assurance Guides (CTAG) and High School Articulation processing.
• Organizes and maintains workflow schedules, task lists, and routing procedures to keep daily operations on track.
• Identifies and finalizes routine course equivalencies under established guidelines and escalates complex cases as needed.
• Acts as the Subject Matter Expert (SME) to sources, as directed by leadership.
• Provides hands- on processing or evaluation support during high volume or escalated cases as needed.
• Maintains data management, document intake, evaluation processing, cleanup, and troubleshooting.

Student Support & Communication

• Serve as a frontline responder for questions related to transcript processing status, document requirements, and timelines.
• Communicates clearly and professionally with student populations, including adult learners, veterans, dual-credit students, and international applicants, as well as staff, faculty, and external constituents.
• Provides guidance on how to submit documents, including digital uploads, official transcripts, PLA materials, and certification evidence.

Operational Support & Documentation

• Processes, logs, and maintains incoming college, high school, international, military, and nontraditional/CTE documents.
• Monitors document tracking logs and ensure all items are properly recorded, archived, or routed.
• Ensures data accuracy when entering or updating student information in the student information system.
• Assists with preparing, updating, and maintaining standard operating procedures (SOPs) and process guides.
• Supports accuracy check and quality control processes for evaluations prepared by the evaluation team.
• Prepare files and materials for faculty reviewers or subject-matter experts when needed.
• Maintains organized digital and physical records according to college and state guidelines.

Collaboration & Partnerships

• Works closely with the Transcripts & Evaluation Program Manager and department to support process improvements and consistent daily operations.
• Coordinates with offices and departments across the college, including students service areas, academic departments, advising and workforce development teams to ensure smooth, accurate, and student- centered workflows, and identify opportunities for improvements.
• Participates in meetings and projects related to onboarding, transfer pathways, PLA expansion, or workflow optimization.
• Assists in training seasonal or temporary staff during peak period.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
• Other duties as assigned.

*Regular, predictable, and punctual attendance is required.