Program Coordinator, The Hub: Federal Way Higher Education Center

Salary: $4,113.00 - $5,229.00 Monthly

Location : Highline College 2400 S 240th St Des Moines, WA

Job Type: CLASSIFIED

Job Number: 202610-PCtHFWEC

Division: ACADEMIC AFFAIRS

Opening Date: 10/23/2026

Closing Date: Continuous

General Summary

This posting will remain open until the position is filled. Priority consideration for applications received by November 2, 2026.

The Hub: Federal Way Higher Education Center is a higher education facility, established in Fall 2021. Through a partnership with Highline College, the University of Washington Tacoma, the City of Federal Way, and the Federal Way Public Schools, this 7,300 square-foot space, located at 1615 S. 325th St., provides access to postsecondary and adult education, in the downtown core. The Hub strives for social justice and empowers learners of all cultures, identities, and abilities in South King County to pursue their educational goals in a supportive, collaborative, community-driven environment. Connection. Access. Convenience.

Reporting to the Director of The Hub: Federal Way Higher Education Center, this position is a main point of contact with the public, current students and faculty. They will work directly with community members, prospective, and new or returning students entering Highline College or University of Washington Tacoma, to ensure a welcoming and supportive experience that facilitates enrollment. The Program Coordinator serves a vital role in creating an inclusive atmosphere, and providing clear communication and support to students as they inquire about Highline and UW Tacoma, setting up appointments with The Hub's Entry Support Specialist, and engaging students in a participatory assessment process. The Program Coordinator works closely and confers regularly with student services and campus partners to ensure students are provided accurate information on college policies and procedures. Most importantly, the Program Coordinator uses a strengths-based approach to explicitly validate the students' ability to succeed in a college setting.

The position requires a commitment to student success, strong organizational skills, and excellent communication. The Program Coordinator must be comfortable and effective working in a multicultural, multi-ethnic, multilingual environment and be committed to delivering exceptional customer service. Service to students is fast-paced, yet engaged, therefore the person in this position must be able to easily connect and communicate with people, and demonstrate exemplary listening skills

While student service is paramount in this role, the Program Coordinator must also excel in administrative and office support at The Hub. This position is responsible for many logistical tasks, to include report maintenance, social media posting, technical assistance, and faculty support.

Additionally, because this position will be supporting a new educational center, the person in this role must be a team player, willing to evolve as the needs of students and community members shift. This position works collaboratively with a small team to ensure streamlined support for students from The Hub to the main campus and to assess processes on an ongoing basis, looking for opportunities to improve services and communication.

This position is a classified full-time position, which is eligible for overtime. Schedule: Monday-Thursday, 8am-6:30pm; Occasional Saturdays, and variable evening hours, per quarterly schedule, as needed.

Salary Information:

The above salary range reflects the starting step of Range 41 (Step C) and ending step (Step M) salary for this classified position and includes a 5% King County compensation provision. As a new employed classified employee, based on annual increments, it will take 5 years to reach Step L on the salary schedule, it will take 11 years to reach Step M on the salary schedule . This does not reflect any contractual changes, legislative mandated salary increases or Cost of Living Increases (COLA's) that may be approved in the future.

Essential Tasks

Reporting directly to the Director of The Hub: Federal Way Higher Education Center, this position will:

Student Service

• Serve as first point of contact for current and prospective students, faculty, campus staff, and the general public, providing quality customer service, regarding enrollment processes, program offerings, and student services;
• Welcome students to The Hub: Federal Way Higher Education Center through engaging, caring, anti-racist, and trauma-informed practices;
• Assist students in completing admissions application, activating their student accounts (ctcLink, myHighline, Aviso), and connecting students to University of Washington Tacoma resources, when appropriate;
• Proctor appropriate placement assessments based on students' entry plans, developed with Entry Support Specialist;
• Schedule various entry advising appointments with Entry Support Specialist;
• Support students in identifying and navigating appropriate campus support services and programs;
• Provide test-taking strategies and resources for dealing with test anxiety, and recommend math brush-up workshops and other resources when appropriate;
• Ask students for feedback about their pre-enrollment experience to inform department's process of continuous improvement;
• Provide student-centered customer service in person on campus, virtually via Teams electronically via email and by phone, responding to inquiries in a timely manner;
• Track services and update The Hub's data reports (Google Data Studio, ctcLink, Aviso).

Department Tasks

• Participate in the ongoing planning and implementation of equitable placement policies and practices;
• Participate in the ongoing planning, implementation, and improvement of processes and programming available at The Hub;
• Develop and maintain student records adequate for program success, accountability, and audits;
• Maintain confidentiality of student records as outlined by FERPA and Highline College/UWT policies and procedures;
• Develop and maintain efficient office work flow, including filing and archiving, mail distribution, scanning documents, updating publications, and maintaining reception area;
• Support and perform general operations of The Hub, to include faculty support, troubleshooting technical issues in classrooms and computer lab, and building operations support;
• Support and maintain established Safety protocols at The Hub;
• Work closely with Outreach and Student Services staff to ensure smooth transition for students;
• Engage with qualitative and quantitative data that measures student satisfaction;
• Deliver college-access/readiness workshops to community and high school partners;
• Promote Highline with outside organizations by supporting social media plans established by The Hub team;
• Create social media content and resource material for students at The Hub;
• Assist in marketing efforts for The Hub and periodically make public presentations related to academic program offerings and student services.

Campus Community

• Develop positive connections with programs on campus serving specific populations of students: TRiO, High School Re-Engagement, Transition Success Center, Running Start, ELCAP, etc.
• Build and maintain a collaborative relationship with colleagues and departments within both Student Services and Academic Affairs; in order to connect students appropriately and keep updated on process and policy;
• Build and maintain a collaborative relationship with colleagues in the ITS, Facilities, and Public Safety departments to ensure smooth and efficient building operations;
• Maintain current knowledge of campus policies and procedures to facilitate effective linkages to these services.

COMPETENCIES:

• Communicate effectively (verbal and written);
• Navigate students successfully through various general higher education processes and problem solve issues;
• Work effectively with people of various ethnic, cultural, educational, and socio-economic backgrounds;
• Consider equity and access issues that impact student attainment and completion;
• Customer centered approach to troubleshooting, resolving problems and providing support;
• Maintain proficiency with Microsoft Office software;
• Comfort and adaptability with various technology tools and web platforms;
• Demonstrate excellent written, oral, and cross-cultural communication skills;
• Ability to take appropriate initiative, exercise independent decision making, identify areas for improvement and propose solutions;
• Comfort with ambiguity and shifting priorities.

Qualifications

MINIMUM QUALIFICATIONS:

• High school graduation or equivalent; AND
• Two years of full-time Student Services experience in higher education; OR
• Equivalent education/experience.

PREFERRED QUALIFICATIONS:

• Associate Degree;
• Experience working with diverse populations;
• Familiarity with a student management system such as ctcLink.

Supplemental Information

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

THE COLLEGE

Highline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students -- a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional- Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.

MISSION AND VISION

As an essential part of our , diversity, equity and inclusion are promoted and fostered in all aspects of college life.

APPLICATION PROCEDURE

Your online application must include the following to be considered complete:

1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;

2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position.

CONDITIONS OF EMPLOYMENT:

• National Criminal Background Check may be required;
• This position is covered under the Washington Public Employees Association (WPEA)bargaining agreement.

APPLICATIONS MUST BE FILED ONLINE AT:

https://www.governmentjobs.com/careers/highline

NEED APPLICATION HELP?

Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time.

HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER

Highline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.

REASONABLE ACCOMMODATIONS

The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

TITLE IX POLICY

Highline College complies with Title IX regulations. For details on our policies, see our website

The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.

NON-DISCRIMINATION STATEMENT

The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types).

The Title IX Coordinator, Danielle Slota, can be reached at (206) 592-3600 or 2400 S. 240th St. Des Moines, WA 98198. Building 12, President's Office

For accessibility needs, Melanie Lawson, can be reached at (206) 592-3320 or 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.

NON-DISCRIMINATION STATEMENT

The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types).

The Title IX Coordinator, Danielle Slota, can be reached at (206) 592-3600 or 2400 S. 240th St. Des Moines, WA 98198. Building 12, President's Office

For accessibility needs, Melanie Lawson, can be reached at (206) 592-3320 or 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.

Benefits for full time employees are explained in detail on our page.

01

Do you have a High school graduation or equivalent; ANDTwo years of full-time Student Services experience in higher education; OREquivalent education/experience.

• Yes
• No

02

I understand that to be consider for this position my application must be complete. Your online application must include the following to be considered complete:1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position;

• Yes
• No

Required Question