Academic Success Center<
Position Summary:
Eastern Illinois University is seeking a Program Coordinator for the department of Testing and Evaluation Operations. Coordinates the daily operations of Testing and Evaluation Operations (TEO) within the Academic Support Center (ASC) in the Student Success Center, including institutional, placement, proficiency, and make-up testing; accommodated testing; test scoring; and the university course evaluation system. Works under general supervision from the Director of the Academic Support Center.
Essential Duties and Responsibilities:
- Responsible for implementing TEO priorities in alignment with the goals of the ASC and the Student Success Center; sets goals and objectives for TEO programming in the ongoing operation of testing and evaluation services;
- Provides program knowledge and expertise in testing procedures, test security, proctoring standards, scoring, and course evaluation administration, including the technical specifications of related platforms (such as Qualtrics and Aperson scanning and scoring systems); pursues professional development activities to maintain currency in testing and assessment practice;
- Provides leadership for the administration of testing programs, the course evaluation cycle, and special projects; advises the Dean of Student Success on TEO financial operations, including testing fees and supply and licensing costs; and on budget preparation;
- Responsible for the management of TEO resources, including testing space, scheduling, and equipment; coordinates the recruitment, training, and supervision of support staff, proctors, and student workers;
- Recommends and interprets operating policies and procedures for testing and course evaluations, including test security, identity verification, scheduling, and records retention; coordinates with the Office of Accessibility and Accommodations to deliver accommodated testing;
- Supports the Director of the ASC and Student Success Center objectives and long-range planning, including integration of TEO services with tutoring, academic support, and other Student Success Center services;
- Produces management reports, analyses, and data for administrative purposes, including testing volume, course evaluation response rates, and results reporting to faculty, chairs;
- Responsible for direct supervision of test scoring, and the end-of-term course evaluation process, including coordination of data transfers with Information Technology Services;
- Serves as point of contact for faculty, academic departments, students, external testing agencies, and campus offices on testing and evaluation matters, and represents the ASC Director on committees as assigned.
Minimum Qualifications:
- Baccalaureate degree in Education, Human Services, Social Sciences or a related field
- A total of one (1) year (12 months) in education, training and/or work experience in the area of specialization inherent to the position. (Note: Master rsquo;s Degree in an area consistent with the duties of the position may be substituted for one (1) year of work experience.)
Additional education, training, and/or work experience in the area of specialization:
- Experience in testing center operations, proctoring, assessment administration, survey or course evaluation administration, or academic support services in a higher education setting.
- Experience with survey platforms (such as Qualtrics), test scoring systems, or student information systems preferred.
Preferred Qualifications:
- A Master rsquo;s degree in degree in Education, Human Services, Social Sciences or a related field.
- Knowledge of customer relationship management (CRM) systems, student information systems, or event registration and management platforms
- Experience leading, training, or coordinating the work of others, along with the judgment necessary to assign, prioritize, and review work performed by graduate assistants and student employees nbsp;
- Experience contributing to yield, retention, or melt-reduction efforts is beneficial
Specialty Factors:
- A minimum of two years of experience in higher education, or, in event planning in a business or non-profit setting.
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Knowledge, Skills and Abilities:
- Knowledge of principles and practices of test administration, test security, proctoring, and the scoring and reporting of assessment results
- Knowledge of survey design and administration, including course evaluation processes and response rate strategies
- Knowledge of federal and institutional requirements related to student records privacy (FERPA) and testing accommodations
- Knowledge of business and management principles involved in planning, resource allocation, scheduling, and the coordination of people and resources
- Skill in analyzing information and evaluating results to choose the best solution and solve problems
- Skill in scheduling exams, testing sessions, evaluation cycles, and the work of others
- Skill in oral and written communication, including clear instructions for students and faculty
- Ability to adjust actions in relation to the actions of others
- Ability to apply general rules to specific problems to produce answers that make sense
- Ability to develop goals and plans to prioritize, organize, and accomplish work under recurring term-based deadlines
- Ability to work effectively with students, faculty, staff, external testing agencies, and the public
- Ability to effectively plan, delegate, and supervise the work of staff, proctors, and student workers
- Ability to use computer software such as survey platforms, scoring software, spreadsheets, databases, and query tools
- Ability to work independently and exercise judgment in handling test irregularities, security concerns, and time-sensitive problems
- Ability to analyze and develop guidelines, procedures, and systems
Work Hours:
The core work hours of this position are Monday through Friday 8:00 a.m.- 4:30 p.m. nbsp;
Starting Salary/Pay Rate Range: nbsp;
Current starting monthly pay range for this position is $3,511.00 - $4,000.00
Application Deadline: November 1, 2026
In accordance with Eastern Illinois University policy (IGP #14.1), EIU is generally unable to sponsor or assume sponsorship of an employment visa (e.g., H-1B, OPT, or other) for this Civil Service position.
Required Applicant Documents:
The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants. nbsp;
- Application
- Resume
- References
- Transcripts (where required as a MAQ)
Benefits Overview:
Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees well-being and career goals.
This position is eligible for the following benefits:
- Comprehensive Medical Coverage: Competitive employee insurance premiums with flexible plan options.
- Vision Insurance: Vision coverage is included with medical at no cost.
- Dental Insurance: nbsp;Dental plans available to meet your needs.
- Retirement Benefits: Participation in the State University Retirement System, which includes medical insurance benefits upon retirement.
- Tuition Waivers: Opportunities to pursue educational goals through tuition waivers for employees and dependent children.
- Generous Paid Time Off: Up to 12 paid holidays annually, plus earned vacation and sick time.
For more information on our employee benefit programs for this specific position class, please visit https://www.eiu.edu/humanres/benefits/newemployees.php nbsp;
Eastern Illinois University is committed to fostering a learning community where all members feel welcomed and valued. The university provides equality of opportunity in all areas of campus life, and we strive to recognize and appreciate the unique value of our students, faculty, and staff. Every member of campus has the right to learn and work in an environment free of discrimination and harassment, and beyond that, our goal is for all members of our community to develop a strong sense of belonging to Eastern Illinois University.
The University and Community: nbsp;
Celebrating more than 130 years of excellence, Eastern Illinois University (EIU) is a fully accredited, comprehensive regional residential institution located in Charleston, Illinois mdash;ideally positioned between Chicago, St. Louis, and Indianapolis. The University is known for its individualized attention, supportive relationships, and exceptional outcomes, including high graduation, retention, and career placement rates. Academically, EIU combines personalized learning with nationally respected programs. Small class sizes allow for close mentorship from distinguished faculty, while innovative undergraduate and graduate programs and firsthand opportunities prepare students for meaningful professional and personal growth. Campus life at EIU is vibrant and community oriented. The University features more than 50 buildings within walking distance, extensive recreational facilities, and more than 200 student organizations including NCAA Division I athletics, and 20+ fraternities and sororities. Cultural life thrives at the world-renowned Doudna Fine Arts Center and the Tarble, which bring exceptional artistic and performance experiences to campus and the region. Students, faculty, and staff enjoy the close-knit atmosphere of a classic college town with convenient access to shops, dining, and outdoor recreation mdash;alongside robust service opportunities coordinated through EIU rsquo;s Office of Civic Engagement and Volunteerism. With its strong alumni network, sustainability efforts, and deep commitment to student success, Eastern Illinois University offers an exceptional environment to live, learn, and work.
Important Information for Applicants:
Eastern Illinois University is an Affirmative Action/ Equal Opportunity Employer committed to diversity, inclusion, and belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, gender expression, age, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristics. nbsp;
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act to complete the application and/or interview process. If would like to request assistance with the application/interview process, please contact Human Resources at (217)-581-3463 or employment@eiu.edu for assistance.
Apply Now rarr;
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