Outreach Coordinator – Veterans Services

Location: Springfield, MA 01104
Job Type: Contract – Approximately 8 Months (24–28 Weeks)
Work Arrangement: On-site and Field-Based Outreach
Client: Commonwealth of Massachusetts – Executive Office of Veterans Services (EOVS)

Job Overview

Sigma, Inc. is seeking a compassionate, motivated, and resourceful Outreach Coordinator – Veterans Services to support military service members, veterans, and their families in Springfield, Massachusetts. This position works with the Commonwealth of Massachusetts Executive Office of Veterans Services (EOVS) to connect veterans with essential community resources, benefits, and support services.

The ideal candidate has a strong understanding of military culture, veterans' needs, community outreach, and social service programs. This role involves conducting client intakes, coordinating referrals, developing individual recovery plans, advocating for veterans, and collaborating with state and federal agencies, community organizations, and local Veterans Service Officers.

This is an on-site, field-based position requiring reliable transportation and a valid driver's license. Travel expenses are not reimbursable under this assignment.

Key Responsibilities

• Conduct comprehensive intakes with veterans to understand their service history, support needs, personal circumstances, and potential barriers to accessing services.

• Assist veterans in establishing goals and developing Individual Recovery Plans (IRPs).

• Connect veterans and their families with appropriate community resources, benefits, and service providers.

• Facilitate referrals and coordinate in-person meetings between veterans and service providers when needed.

• Support access to suicide prevention, crisis intervention, substance abuse services, homelessness prevention, peer support, and other veteran-focused programs.

• Advocate for veterans when navigating benefits, housing resources, employment, legal systems, and government services.

• Build and maintain collaborative relationships with federal, state, and local agencies, community organizations, and municipal Veterans Service Officers.

• Participate in case management meetings, interagency task forces, community forums, and public awareness activities.

• Deliver EOVS-related training and educational outreach to veterans and community partners.

• Maintain accurate documentation while protecting confidential information and personally identifiable information (PII).

• Manage an active caseload, field outreach schedule, follow-up activities, and administrative responsibilities.

• Recognize urgent concerns, exercise sound judgment, and escalate situations according to established protocols.

Required Qualifications

• High school diploma or equivalent.

• Valid driver's license and reliable transportation.

• Knowledge of military culture and its impact on veterans and their families.

• Understanding of veterans' services, community resources, and available support programs.

• Ability to communicate professionally and effectively with veterans, service providers, government agencies, and the public.

• Ability to discuss suicide and work with potentially suicidal veterans in a non-clinical peer-support capacity.

• Strong organizational skills, including caseload management, scheduling, prioritization, and meeting deadlines.

• Ability to work independently in office, field, and approved telework settings.

• Knowledge of confidentiality requirements, HIPAA, and protection of sensitive personal information.

• Working knowledge of Microsoft Office applications.

• Ability to follow established procedures, recognize potential risks, and escalate concerns appropriately.

Preferred Qualifications

• Military veteran status or prior experience working directly with veterans.

• Experience in community outreach, case management, social services, behavioral health support, crisis intervention, or human services.

• Familiarity with Massachusetts veterans' benefits, state veterans' programs, and federal VA services.

• Experience coordinating referrals, developing service plans, and collaborating with community-based organizations.

• Experience supporting individuals experiencing homelessness, substance use challenges, mental health concerns, or other barriers to accessing services.

Work Location and Assignment Details

• Location: 243 Cottage Street, Springfield, MA

• Duration: Approximately 24–28 weeks, with an estimated assignment period of 8 months

• Work Setting: On-site office work and field-based community outreach

• Transportation: Valid driver's license and reliable transportation required

• Travel Expenses: Not reimbursable under the assignment