Program Coordinator

Crescens Inc.

Indianapolis, IN
1 day ago

Highlights

applications/month, "cut backlog by 30% ) Prior experience working with statutes, administrative codes, or agency rules, ideally in alcohol, tobacco, gaming, or another licensing environment Prior experience logging and routing complaints through a case-tracking system, including experience with difficult or escalated constituents. Resource will be responsible for processing and disposing of all temporary and event permits, coordinating related enforcement efforts with district excise departments, intaking and referring permit complaints, and providing expert input to ATC leadership concerning requirements and procedures underlying all said functions.

Numbers & Facts

Location	Indianapolis, IN
Industry	Computer/IT Services
Company Size	20 to 49 employees
Year Founded	2002
Website	http://crescensinc.com/

Description

Title: Program Coordinator
Location: Indianapolis, Indiana(Onsite & IN Person Interview)
Duration: 7+ Months

Job Description:

Resource will be responsible for processing and disposing of all temporary and event permits, coordinating related enforcement efforts with district excise departments, intaking and referring permit complaints, and providing expert input to ATC leadership concerning requirements and procedures underlying all said functions.
The administrative assistant is expected to coordinate the participation of relevant stakeholders in determining the eligibility of permit applicants and in ensuring appropriate resources are dedicated to enforcement related to approved permits.
The administrative assistant helps develop permitting procedures and resolve Client and recurrent issues encountered by the administrative staff in processing permit applications. The objective for this work is to contribute to the construction of a consistent compliance program optimized for ATC's operating environment.
Beyond administering the temporary and event permit program, the incumbent will be responsible for maintaining the agency's appointment scheduler and internal comment box. The incumbent will work independently to implement recommended changes garnered from input gathered through the comment inbox.

The candidate should demonstrate the following essential skills and experience:

Excellent critical and analytical thinking skills, adequate to identify solutions to complex regulatory and administrative problems. Intellectual capacity to switch between diverse tasks and subject matter quickly. Superior organizational skills with ability to prioritize tasks effectively in fast paced environment.
Ability to balance demands of stakeholders to optimize operational output.
Patience to satisfactorily dispose of inquiries from difficult constituents. Excellent oral and written communication skills.

Difficulty of Work:
The administrative assistant role works is fast paced and deadline driving working
environment.

Personal Work Relationships:
The incumbent will be expected to partner with agency personnel and related stakeholders working towards completion of assigned functions. Exceptional customer service is provided to agency partners and/or the general public.

Physical Effort:
This role performs work in an environment where sitting for extended periods of time could be expected.

Working Conditions:
This role performs work in a standard office environment.

Required/Desired Skills

Prior experience in an admin. assistant role with strong data entry and accuracy.
Prior customer service experience in an office setting.
Excellent oral and written communication skills both verbal and writen.
Prior experience with application volume or turnaround metrics (e.g., "processed 200+

applications/month, "cut backlog by 30% )

Prior experience working with statutes, administrative codes, or agency rules, ideally in alcohol, tobacco, gaming, or another licensing environment Prior experience logging and routing complaints through a case-tracking system, including experience with difficult or escalated constituents
Prior experience in appointment scheduling platforms (Calendly, Microsoft Bookings, Qless, or government equivalents)
Prior experience in case or licensing management systems (Accela, Salesforce, Tyler, or state-specific platforms)
Prior experience in administrative support within a government agency, regulatory body or licensing office
Prior experience in ticketing management.

About Company

Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.

Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.