Program Coordinator for the Brain Health Network

Posting Details

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Posting Summary

Logo Posting Number RTF00187PO26 USC Market Title Program Coordinator Link to USC Market Title https://uscjobs.sc.edu/titles/156367 Business Title (Internal Title) Program Coordinator for the Brain Health Network Campus Columbia Work County Richland College/Division School of Medicine Columbia Department SOMC Brain Health Anticipated Hiring Range $63,557 - $95,336 Location of Vacancy 1 Part/Full Time Full Time Hours per Week 40 Work Schedule

• Standard working schedule: 8:30am - 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position Staff Time-Limited (STL) Basis 12 months Job Search Category Other Professional

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for Research Grant or Time-Limited Positions Are Indicated Below

The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

South Carolina Retirement Yes State Insurance Programs Yes Annual Leave Yes Sick Leave Yes

Position Description

Advertised Job Summary

The Program Coordinator is under the limited supervision of the Program Manager and serves as the lead coordinator for patient support and front-end administrative operations within the Brain Health Network. The position exists to guide daily workflow execution, reinforce operational standards, and support staff performance to ensure efficient, accurate, and compliant patient services. The primary goal of the role is to coordinate referral, scheduling, and intake processes while providing first-line leadership and operational guidance within established program policies and procedures. To demonstrate commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.

Job Related Minimum Required Education and Experience

• Requires a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials Preferred Qualifications

• Advanced proficiency with Epic or similar EMR systems
• Working knowledge of patient registration, insurance verification, referrals, and authorization processes
• Familiarity with HIPAA requirements and medical records management standards
• Prior experience leading or supporting patient support services, front desk, or administrative healthcare teams
• At lease 1 year experience in a led, supervisory or training role

Knowledge/Skills/Abilities

• Excellent verbal and written communication skills,
• Organizational and administrative management skills,
• Customer service and conflict resolution skills,
• Knowledge of Epic or comparable EMR systems,
• Ability to evaluate, develop and implement new workflows and processes,
• Ability to oversee multiple administrative and patient support functions simultaneously.
• Ability to ensure accuracy, consistency, and quality in patient-facing processes
• Demonstrated experience working with an EMR system
• Proven ability to train staff, manage workflows, and support daily administrative operations
• Ability to handle sensitive information with discretion and professionalism

Job Duties

Job Duty

Patient Support Team Leadership

Provides day-to-day work direction and functional oversight to Patient Support Specialists and administrative staff. Assigns tasks, coordinates coverage schedules, facilitates team huddles, monitors workload distribution, and provides coaching and feedback to support workflow consistency and staff development. Contributes performance input to the Program Manager as requested.

Essential Function Yes Percentage of Time 30 Job Duty

Workflow Coordination & Process Execution

Coordinates daily referral management, scheduling workflows, patient intake processes, and service documentation to ensure timely and accurate service delivery. Monitors workflow efficiency, identifies operational issues, and implements approved process adjustments to maintain service standards and compliance.

Essential Function Yes Percentage of Time 30 Job Duty

System Administration & Training Support

Supports use and maintenance of the electronic health record system and related scheduling platforms. Assists with template updates, scheduling builds, and workflow documentation. Trains new staff on system navigation, patient support procedures, and established operating standards.

Essential Function Yes Percentage of Time 15 Job Duty

Service Quality & Compliance Monitoring

Monitors adherence to established program procedures, healthcare privacy regulations, and customer service standards. Reviews patient communication practices, assists with service recovery efforts, and reinforces compliance expectations across patient-facing operations.

Essential Function Yes Percentage of Time 15 Job Duty

Operational Reporting & Program Support

Tracks workflow metrics and prepares routine operational updates for leadership review. Participates in team meetings to provide feedback on operational trends and support implementation of approved program initiatives. Other duties as assigned

Essential Function Yes Percentage of Time 10

Position Attributes

Hazardous weather category Non-Essential Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. No

Posting Detail Information

Number of Vacancies 1 Desired Start Date 09/01/2026 Position End Date 08/31/2027 Job Open Date 08/11/2026 Job Close Date 09/25/2026 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by September 25, 2026.

Quicklink for Posting https://uscjobs.sc.edu/postings/211368 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have at least a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
• Yes
• No

Applicant Documents

Required Documents

• Resume
• List of References and Contact Information

Optional Documents

• Cover Letter