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Reports to:Program and Events Coordinator
Classification: Full-Time, Non-Exempt
Location: On-site – Phoenix, AZ
Salary Range: $18/hour
Schedule: Full-time; Weekend, evening, and holiday availability is required based on program and event schedules.
Responsibilities
- Provide exceptional customer service to guests, vendors, performers, volunteers, and staff.
- Welcome and check in guests for events, workshops, tours, and special programs.
- Communicate Garden guidelines, safety procedures, and visitor etiquette upon guest arrival.
- Serve as a positive and professional representative of the Japanese Friendship Garden.
- Assist with the physical setup and breakdown of events, including moving, arranging, and storing tables, chairs, tents, linens, staging, signage, lighting, audio/visual equipment, and other event materials according to event layouts.
- Load, unload, transport, and organize event equipment before and after programs.
- Assist the Facilities & Maintenance team with lighting installation, decor installation, and other event infrastructure as needed.
- Ensure event spaces, storage areas, restrooms, and Garden grounds are clean, organized, and event-ready before, during, and after programs.
- Remove trash, return equipment to designated storage locations, and maintain an orderly work environment.
- Provide on-site support for educational programs, festivals, workshops, and special events.
- Assist with vendor, performer, instructor, and volunteer needs during event operations.
- Support guest flow, parking operations, and directional assistance, as needed.
- Respond promptly to operational needs to ensure a safe, organized, and welcoming guest experience.
- Conduct public and private tours, as needed, following the completion of Docent training.
- Maintain a working knowledge of the Japanese Friendship Garden, its mission, programs, and visitor services.
- Demonstrate an interest in Japanese culture and Japanese gardens while representing the organization professionally.
- Follow all safety procedures and assist with maintaining a safe environment for guests and staff.
Job Requirements
- Must be 18 years of age and be authorized to work in the United States.
- Must have a high school diploma or work experience equivalent.
- Must have reliable transportation and be punctual
- Ability to work flexible hours, including weekends and evenings.
- Must be able to perform constant heavy physical work: lift, push, and carry more than 50lbs. Pull 100 pounds on a cart, climb ladders and stairs, stand and walk for long periods of time inclement weather.
- Must be able to communicate and work well independently and with a group.
Japanese Friendship Garden of Phoenix is an Equal Opportunity Employer and considers all applicants without regard to race, religion, color, sex, gender identity and/or expression, sexual orientation, marital or parental status, age, national origin, veteran status, disability, or any other status protected by law.