Program Assistant (Enrollment Medicare)

Department: Customer Service Enrollment Reconciliation & Member Communications
Duration: Temporary Contract

Work Schedule: Monday to Friday, 8:00 AM 5:00 PM

Pay Range: $23.00 - $28.00 per hour

Position Summary:

The facility is seeking a detail-oriented and motivated Program Assistant (Enrollment Medicare) to support services for Medicare dual eligible members. This role involves performing complex enrolment/disenrollment tasks, handling data reconciliation, and managing escalated issues. The Program Assistant will also collaborate across departments to ensure compliance with regulatory requirements and support operational goals.

Key Responsibilities:

• Support daily operations related to Medicare enrollment and disenrollment

• Coordinate specialized processes and workflows

• Respond to inquiries and interpret policies and regulations

• Develop reports, track data, and maintain accurate documentation

• Serve as liaison between departments and external entities

• Ensure processes are compliant with regulatory standards

• Conduct quality assurance audits

• Communicate effectively with internal and external stakeholders

• Perform other tasks and projects as needed to support business objectives

Minimum Qualifications:

• High school diploma or equivalent

• Minimum 1 year of experience in eligibility and/or data reconciliation

• OR an equivalent combination of education and experience

Preferred Qualifications:

• Background in Medicare and health insurance

• Experience interacting with regulatory bodies (e.g., DHCS, DMHC)

• Bilingual in English and a defined threshold language (e.g., Spanish, Vietnamese, Korean, Farsi, Arabic, Chinese)

Skills & Abilities:

• Strong written and verbal communication

• Excellent problem-solving and analytical skills

• Ability to manage multiple priorities independently

• High attention to detail and organizational skills

• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint)

• Ability to work in a fast-paced environment and meet deadlines

• Collaborate across departments and lead cross-functional tasks