Program Assistant: AMSC (C)

Position Overview

Program Assistant: AMSC

SALARY: $42,780 - $48,048

LOCATION: Everett, WA

DESCRIPTION:

Are you a tech-savvy problem solver who thrives in a dynamic, fast-paced educational environment? The Advanced Manufacturing Skills Center (AMSC) and Washington Aerospace Training and Research Center (WATR)¿operated by Edmonds College at Paine Field in Everett¿are looking for a bright, adaptable Program Assistant to be the welcoming front-line representative for our campus and program. In this role, you will be the command center of our front desk. Because our short-term training programs in aerospace, construction, and manufacturing are constantly evolving to meet industry needs, we need someone who learns quickly, easily adapts to changes, and is highly skilled with computers to manage records and schedules. Most importantly, you must have a knack for breaking down complicated information like multi-step enrollment processes, tuition tracking, or technical program details so that it is simple and clear for our students, instructors, and industry partners.

This is a classified position reporting to the Admin Services Manager.

Applications received by August 17th, 2026, at 11:59 PST will receive priority consideration. Applications submitted after this deadline may not be reviewed unless a second round of review is deemed necessary. Position is opened until filled.

Responsibilities include, but are not limited to:

• Front Desk Support: Serve as the primary point of contact and welcome desk lead, providing exceptional service and orientation for walk-in visitors, students, instructors, business partners, and staff.
• Respond to inquiries about AMSC/WATR Center, Creative Tech and Construction programs via phone, email, and in-person
• Clear & Accessible Communication: Confidently break down and explain complex program details for AMSC/WATR Center, Creative Tech, and Construction programs via phone, email, and in-person. Deliver accurate, timely information to ensure smooth enrollment and course participation.
• Tech-Forward Administration: Utilize computer systems to maintain accurate student records, manage enrollment rosters, track tuition/fees, and assign group identifications to students while tracking program status.
• Provide backup support for scheduling contract instructors and coordinate with the Administrative Services Manager
• Support contract compliance by ensuring student accounts are in good standing prior to class start
• Maintain and communicate accurate course schedules and registration details
• Support a welcoming environment for all learners
• Deliver accurate, timely information to ensure smooth enrollment and course participation
• Manage logistics and provide administrative support for operations and events
• Proactively seek out information related to emerging technologies and educational needs.

KEY COMPETENCIES FOR SUCCESS

• Organization & Accuracy: Manages multiple systems and details without dropping tasks
• Adaptability: Adjusts to program changes and shifting priorities with flexibility
• Communication: Shares information clearly and tactfully with a wide range of audiences
• Program Knowledge: Understands all AMSC offerings and can communicate them effectively
• Problem Solving: Proactively resolves student and instructor issues as they arise
• Reliability: Provides consistent, timely follow-up and follow-through

REQUIRED QUALIFICATIONS:

• High school diploma or GED
• Three years of experience providing direct customer service, resolving issues, and maintaining confidentiality
• Proficiency in Microsoft Office, Google Workspace and/or student information systems like ctc link
• Demonstrated accuracy and attention to detail in data entry and communication
• Strong written and verbal communication skills
• Ability to manage competing priorities in a high-traffic setting

PREFERRED QUALIFICATIONS:

• Associate¿s degree or higher
• Experience working in education, training, or career-connected learning environments
• Familiarity with contract training, enrollment procedures, or short-term workforce programs
• Experience scheduling instructors or managing rosters
• Commitment to student-centered support
• Four years of customer service or administrative experience, ideally in a college or training setting

PHYSICAL WORK ENVIRONMENT:

This position works on-site at the AMSC. The ability to sit at a desk/computer station, bend, stoop, walk, use a computer, and interact with students and faculty in person. It includes frequent phone and email communication, and occasional movement throughout the training center. Inventory management requires some lifting and moving of objects up to 30lbs. Excellent communication skills are essential. This includes the ability to speak clearly and fully comprehend written and spoken English and will include communication with people for whom English is not their first language. This also includes the ability to produce clearly written documents. Those who are multilingual are strongly encouraged to apply.

COMPENSATION:

Salary is range 39. Beginning salary is $42,780 - $48,048 annually, with progressive increases to $56,952, plus a full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options and more. Vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, 3 personal leave days, and 14 vacation days per year (incremental increases to 24 vacation days per year).

WORK SCHEDULE:

Full-time, 40 hours/week. Center hours: 6:00 AM ¿ 7:30 PM, Monday through Friday. Work hours might vary to accommodate business needs. (Some flexibility may be required for evening or weekend program needs)

CONDITIONS OF EMPLOYMENT:

• You must document your citizenship or employment authorization within three days of hire.
• Criminal background check. Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant¿s suitability and competence to perform in the position.
• All new positions are contingent upon funding.
• At this time, Edmonds College does not sponsor H1-B Visas.
• Complete, sign, and submit Declaration Regarding Sexual Misconduct

APPLICATION PROCEDURES AND REQUIRED DOCUMENTS:

All applicants must apply online. No paper submissions or emailed materials will be accepted. Your online application must include the following documents in order to be complete:

• Current resume.
• Cover Letter addressing your qualifications and interest
• Names and contact information for three references.
• For veterans¿ preference, please scan and attach your DD214, Member-4 Form.

Important, if this position is posted on an external website other than www.edmonds.edu/hr or Edmonds College Job Opportunities page, please apply using one of those official links. Applications submitted through external websites will not be received in the College¿s application system.

ABOUT THE COLLEGE:

Established in 1967, Edmonds College is a public community and technical college serving south Snohomish County. The college is guided by a mission centered on Teaching, Learning, and Community, with a strong commitment to academic excellence, student success, and community engagement. It serves about 18,000 students annually, including more than 800 international students from more than 55 countries. The college offers nearly 66 associate degrees and 111 professional certificates in 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit www.edmonds.edu.

EEO/AFFIRMATIVE ACTION STATEMENT:

The college provides equal opportunity in education and in employment per state and federal law. The college prohibits discrimination against any person due to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. For questions about our nondiscrimination policy or gender equality and athletic teams, contact Kathy Smith (Title IX and Section 504 Coordinator/Investigator); Clearview Building, Room 122B; kathy.smith@edmonds.edu, 425.640.1814.

JEANNE CLERY STATEMENT:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of Edmonds College¿s commitment to safety and security on campus, the College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Edmonds College¿s Annual Security and Fire Safety Report is available online at https://www.edmonds.edu/student-services/campus-safety-and-emergency-preparedness/clery-act/default.html.