Program Assistant (50095)

Program Assistant

St Annes Main Campus - Los Angeles, CA 90026; Bogen - Los Angeles, CA 90026

Overview

Salary Range $18.26 - $23.14 Hourly Position Type Full Time Travel Percentage Up to 10%

Schedule

Monday-Thursday from 6am - 3:30pm with a flex Friday, 6am - 2:30pm

Location: 155 N Occidental Blvd, Los Angeles, CA 90026

About Us

St. Anne's Family Services is dedicated to transforming lives and communities. We're committed to providing unwavering support to families, from pregnancy to parenthood and childhood to adulthood. Our work brings about life-changing transformation, and we're seeking a Program Assistant to join our team and be a vital part of this mission.

Why Choose Us

• Making a Difference: Every day, you'll contribute to breaking the cycles of poverty and ensuring families stay together, creating a lasting impact by supporting our teams.
• Collaborative Environment: Join a passionate team dedicated to our mission, where your insights and expertise are valued.
• Professional Growth: We support your career development and offer training to help you grow.
• Community Impact: Become part of a trauma informed organization that makes a positive difference.
• Work-Life Flexibility: We offer hybrid schedules for many roles and a 9/80 work schedule.

Salary and Benefits

• Pay Range: $18.26 to 23.14 /hourly
• Paid Time Off: 10 paid holidays, and a generous PTO policy
• Employee Assistance Program (EAP)
• Medical, Non-Stop Benefits Card (we pay for most medical services and copays!)
• Dental, and Vision Insurance, Pet Insurance
• Chiropractic and Acupuncture services, 20+ visits per year
• Disability Insurance
• 403(b) Retirement Plan
• 403(b) Company Match
• Flexible Spending Accounts (FSA)
• And more!

Compensation

In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Role Summary

Assist the Residential Clinical Services Director and Assistant Directors in all aspects of the organization and ongoing quality assurance of the Residential Clinical Services.

Essential Job Duties

1. Cover all desks at St. Annes as needed.
2. Greet and direct families and guests at the reception desk.
3. Responsible for contributing to the annual evaluation of staff.
4. Participate in hiring process of Program Assistants.
5. Maintain facility and IT needs for Clinical Services by utilizing the Maintenance and IT work order trackers for the department.
6. Complete and track all flex funds and check requests, staff mileage, and Concern for Others.
7. Review and reconcile invoices and consultant activity logs for submission to Finance.
8. Ensure Medi-Cal eligibility for all clients and provide outside referrals as needed.
9. Responsible for accurate and timely completion and dissemination of rosters and spreadsheets (i.e.; caseload roster, centralized roster, goals roster, documentation tracker, rendering provider roster).
10. Create and discharge files in a timely manner.
11. File all documentation within 24 hours and follow HIPAA regulations.
12. Maintain tracking system for reviewing client charts and other documentation to ensure accuracy, consistency and adherence to DMH and St. Annes MHS standards.
13. Maintain up-to-date staff files with licenses/registrations and other required documentation.
14. Responsible for accurate and timely completion and dissemination of reports (i.e.; SIR reports, Weekly Census, DMH monthly reports, CSF, CSS).
15. Interact with providers, DMH, and other entities to coordinate client care.
16. Maintain professional boundaries with clients at all times.
17. Schedule and coordinate meetings as requested by Director/Assistant Directors.

Secondary Job Duties

1. Participate in mandatory trainings, in-services, and meetings.
2. Participate in the Continuous Quality Improvement (CQI) of the agency.
3. Other duties as assigned.

Qualifications

1. High school diploma or equivalent; associated degree in related field and/or work experience in child development or social service field preferred;
2. Excellent typing, transcription, grammar, spelling, punctuation and editing skills;
3. Experience with Microsoft Word, Excel and Internet
4. Knowledge of DMH intranet and Medi-Cal billing preferred.
5. Excellent verbal communication skills with clients, visitors, volunteers, and employees.
6. Ability to receive and implement constructive feedback.
7. St. Annes values the dignity and worth of every person we serve. Employees are expected to support childrens emotional and social development by encouraging understanding of others and promoting positive self-concepts. All employees must have the ability to treat those served by our agency in a caring and respectful manner, mindful of individual differences and cultural, ethnic, and socioeconomic diversity.
8. As providers of social services, St. Annes employees work with clients dealing with complex emotional and mental health issues, many of whom are facing significant personal crises on a daily basis. Employees must remain aware of any personal emotions, transference, and/or countertransference that may hinder the ability to remain professional. As such, employees are expected to maintain composure during all interactions and crisis situations, implement a self-care plan, and utilize crisis communication to deescalate client crisis and prevent any serious bodily injury or harm.

Physical Demands

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is frequently required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
2. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
3. Employee may occasionally be required to drive a motor vehicle.
4. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.