Program and Operations Supervisor

Program and Operations Supervisor

Salary

$78,829.00 - $127,042.00 Annually

Location

1209 Admiral Street, VA

Job Type

Full-Time

Job Number

30M00000009

Department

Parks, Recreation & Community Facilities

Opening Date

09/03/2026

Closing Date

9/17/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The anticipated hiring range is $78,829 - $102,936.

The City of Richmond, Department of Parks, Recreation, and Community Facilities is seeking a qualified Program and Operations Supervisor to support the day-to-day operations, specifically within the Park Operations & Cemeteries Division. The role focuses on advancing community engagement, coordinating volunteer initiatives, and strengthening partnerships with corporate groups, Friends-of-Parks organizations, civic associations, and other community stakeholders working to enhance and steward Richmond's parks and cemetery spaces.

This position will be responsible for coordinating a community engagement advisory committee which will include support agencies that make up the City of Richmond's Operations Portfolio, including the Department of Public Utilities and Department of Public Works, Friends group leaders, non-profits, and civic associations that offer support and resources which enhance PRCF's ability to improve Richmond's green spaces and help build communities that thrive. The position will work with PRCF leadership to develop annual volunteer recognition program to recognize and honor the contributions of individuals and groups who support the City's public green spaces.

This position will support the administrative functions and objectives of PRCF and assist with ensuring overall work performance and customer service goals align with the established standards. This position will be responsible for building and maintaining a healthy working relationship with diverse stakeholder groups, other City of Richmond Departments, and non-profit leaders who support the maintenance and stewardship efforts of the Operations & Maintenance Division of PRCF.

Duties include but are not limited to

• Coordinating, managing, and documenting PRCF volunteer and community events that support parks and cemeteries
• Regular reporting of key performance indicators that demonstrate the impact of volunteer projects and the success of PRCF's community engagement initiatives
• Capturing and maintaining volunteer and community engagement data
• Acting as liaison and first point of contact for PRCF with Friends of parks groups, volunteers, and other civic agencies
• Contributing to the development and implementation of necessary community and volunteer engagement policies and procedures across the division, and ensuring adherence to acceptable industry standards
• Identifying, determining, and planning for training and workshops related to volunteer and community engagement, as necessary
• Assisting with program budget management and preparation
• Providing updates on industry's best practices, challenges, or changes in strategies or priorities related to community engagement
• Identifying grant opportunities and applying for funding to enhance program impact
• Supervising assigned staff and coordinating work assignments
• Conducting staff performance evaluations
• Communicating in a timely and professional manner with other City departments and external partners to ensure successful coordination of project and event collaboration

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors degree in business or public administration, or field related to assignment
• Four years of journey-level professional experience in area related to assignment
• A Masters degree in business, public administration, or field directly related to assignment may be preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• A certification as a Property Maintenance Inspector or a Property Maintenance Code Official through the Virginia Department of Housing and Community Development is required for certain Planning and Development Review positions.
• Some assignments may require a valid Drivers License with a satisfactory driving record and a valid Commonwealth of Virginia Drivers License within 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES:

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Accounting, budgeting, accounts payable/receivable
• Computer programs such as Microsoft Office Suite
• Cultural development
• Data analysis
• Data management
• Electronic databases and related software applications (such as RAPIDS financial system, EIS eXpress reporting/ GL Connect)
• Federal regulations pertaining to assigned area
• General knowledge of the laws and legal procedures related to focus area
• Implementation of Evidence Based Programs
• Permit and plan review, processes, and procedures
• Project management
• Rule Based Applications
• Surveillance services, including GPS
• Virginia Juvenile Community Crime Control Act

Skills (some combination of the following):

• Communicating and coordinating with various internal and external departments
• Creating and implementing policies and procedures
• Gathering and interpreting data routinely
• Interpreting and applying federal regulations for programs
• Managing contracts, projects, data, reports, etc.
• Overseeing daily accounting and procurement functions
• Overseeing the financial and operational aspects of programs of focus
• Supervising including conducting performance evaluations, mentoring, etc.
• Understanding a programs intent and application
• Writing standard operating procedures
• Oral and written communication

Abilities (some combination of the following):

• Pay attention to detail
• Organize
• Set timetables, achieve milestones, track progress, and take corrective actions

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; and occasionally climb, stoop, crouch, reach, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

• Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

How many years of experience do you have in managing volunteers?

• None
• 1-2 years
• 3-5 years
• 6 or more years

04

How many years of experience do you have preparing regular reports that track performance metrics or outcomes?

• None
• 1-2 years
• 3-5 years
• 6 or more years

05

Please indicate the years of professional experience you have in park management.

• None
• 1-2 years
• 3-5 years
• 6 or more years

06

Please indicate the years of professional experience you have in volunteer event management.

• None
• 1-2 years
• 3-5 years
• 6 or more years

07

Please indicate the years of professional experience you have in public service.

• None
• 1-2 years
• 3-5 years
• 6 or more years

08

Please indicate the years of professional experience you have in Nonprofit/NGO leadership.

• None
• 1-2 years
• 3-5 years
• 6 or more years

09

Please indicate the years of professional experience you have in community engagement.

• None
• 1-2 years
• 3-5 years
• 6 or more years

10

What best describes your level of responsibility in your most relevant role?

• Entry-level support
• Coordinator/ Specialist
• Manager/ Supervisor
• Senior leadership / Director-level

11

How many years of experience do you have coordinating with multiple stakeholders (e.g., government agencies, nonprofits, or community groups)?

• None
• 1-2 years
• 3-5 years
• 6 or more years

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/