| Location | Washington, DC |
| Salary | $102,415–$158,322 Per Year |
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Program Analyst (Open to both U.S. Citizens and Federal Employees)
Department of Transportation
Office of the Secretary of Transportation
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Summary
As a Program Analyst in the Complaints Adjudication and Program Evaluation Division reporting to the Division Director, this role is responsible for providing comprehensive support to stakeholders, conducting long-term strategic planning, performance management, and business
process redesign. The role assists in civil rights program evaluation, case tracking, and quality control to ensure regulatory compliance, while supporting the Director on diverse operational and compliance initiatives.
Learn more about this agency
Summary
As a Program Analyst in the Complaints Adjudication and Program Evaluation Division reporting to the Division Director, this role is responsible for providing comprehensive support to stakeholders, conducting long-term strategic planning, performance management, and business
process redesign. The role assists in civil rights program evaluation, case tracking, and quality control to ensure regulatory compliance, while supporting the Director on diverse operational and compliance initiatives.
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Washington, DC
No matching locations found.
Work site options
Telework eligible Yes-This position may be eligible for situational telework. Telework approval will be determined by your immediate supervisor or manager following the agency's telework policy and guidance. If participating in the telework program, you will be required to sign a telework agreement detailing agency telework policy requirements, working conditions, and expectations for the position. Remote job No Relocation expenses reimbursed No Salary $102,415 - $158,322 per year Pay scale & grade
GS 12 - 13
Promotion potential 13
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time - Full Time Travel Required Occasional travel - Some travel will be required.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk High Risk (HR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required Yes - The Ethics in Government Act of 1978 requires the applicant selected for this position to submit a Confidential Financial Disclosure Report (OGE Form 450) within 30 days of appointment and annually thereafter.
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number OST.CR-2027-0005 Control number 891158800
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Federal employees - Competitive service
Current federal employees whose agencies follow the U.S. Office of Personnel Managements hiring rules and pay scales.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Land and base management
Current or former employees of a base management agency.
Veterans
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses
Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.
Individuals with disabilities
Individuals who are eligible under Schedule A.
Family of overseas employees
Family members of a federal employee or uniformed service member who is or was, working overseas.
Peace Corps & AmeriCorps Vista
Individuals who have served at least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA.
Special authorities
Individuals eligible under a special authority not listed in another hiring path.
Clarification from the agency
Open to current and former Federal employees with competitive status, VEOA Applicants, AND All U.S. Citizens.
Duties
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The Program Analyst:
methodologies, and related initiatives. Works with Information Technology, Business
Operations, and Compliance staff to ensure data captured within the Department's EEO
tracking databases is complete and accurate. Assists with designing, selecting, maintaining, and/or administering various components of these databases. Utilizes knowledge of federal programs and the EEO complaint process, as well as qualitative and quantitative analysis skills, in supporting the development of programs, systems, training and other activities.
Department. Reviews FADs and assists in ensuring accurate decision making, including proper application of case evidence, current case law, regulations, legal citations, and DOT policies and procedures, as necessary to produce a neutral, thorough, legally sufficient decision on behalf of the Department.
The ideal candidate for this position is a highly analytical, collaborative professional who possesses a strong background in federal regulatory compliance, contract administration, and stakeholder management. They have demonstrated experience auditing complex case files, tracking metrics, and evaluating programmatic workflows against strict federal regulations to ensure absolute legal sufficiency and information quality. Additionally, the ideal candidate is an experienced, FAC-C certified (or certifiable) Contracting Officers Representative (COR) who can
expertly manage the technical execution of contract deliverables, author Statements of Work (SOWs), and strictly monitor contractor performance.
Requirements
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Conditions of employment
CONDITIONS OF EMPLOYMENT:
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To meet the minimum qualifications for this position, you must meet the specialized experience qualifications for the grade at which you are requesting consideration.
To qualify for the Grade 12, you must have at least one year of experience equal or equivalent to the GS-11 it must include:
To qualify for the Grade 13, you must have at least one year of experience equal or equivalent to the GS-12, it must include:
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
For additional information about applying to Federal positions, please click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4
All applicants must meet all qualification requirements by the closing date of this announcement.
Education
This job does not have an education qualification requirement.
Additional information
The Fair Chance to Compete for Jobs Act prohibits the Department of Transportation and its Operating Administrations from requesting an applicants criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Transportation by email at, FairChanceAct@dot.gov. To learn more, please visit our page at: The Fair Chance to Compete Act | US Department of Transportation
CURRENT OR FORMER FEDERAL APPLICANTS: Submit SF-50 documentation proving your highest competitive grade, federal eligibility, and 52-week time-in-grade requirement. To pass HR validation, it's recommended to combine and upload these into a single PDF:
Warning on Incomplete Documentation: Do not submit an award or current-year annual pay adjustment SF-50 by itself. These do not prove your original entry date or grade. If your documents fail to conclusively prove a full 52-week history, you will be rated Ineligible.
This announcement may be used to fill additional positions if similar vacancies occur within 90 days of the issue date of the referral certificate.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
DESCRIBING YOUR EXPERIENCE: Please be clear and specific when describing your experience, as HR evaluates applications strictly on the facts provided and will not make assumptions. To receive full credit, your narrative responses must be written in paragraph format and explicitly match your resume. Begin each response by listing the exact position title, organization, employment dates (MM/YYYY-MM/YYYY), full- or part-time status, average weekly hours, and federal series/grade (if applicable). Within the body of the paragraph, clearly describe your specific duties, actions taken, tools used, and measurable outcomes. HR will cross-check these details against your resume; if your resume does not fully support every claim and timeframe, the experience will not be considered for credit, which may result in an ineligible determination.
Eligible Federal employees also seeking consideration for non-competitive reassignment for this position must indicate interest and must have competitive status on a SF-50, meet minimum qualifications, served at the same grade or higher, or held or exceeded the promotion potential of this position.
All applicants: Your application will be reviewed in two phases to determine how you move forward in the hiring process. Phase I: Your resume will be reviewed to determine your technical qualifications for this position based on the required specialized experience. ONLY two (2) pages of your resume will be reviewed. Additional information beyond your resume (e.g., cover letter, links embedded in your resume) will not be reviewed. Applicants passing "Phase I" will move on to the "Phase II" of the assessment process where your application will be reviewed and rated based on the KSAs/Competencies listed in the vacancy announcement by a Subject Matter Expert (SME).
You may preview questions for this vacancy.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
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RESUME:In accordance with the OPM memorandum titled Merit Hiring Plan, dated May 29, 2025, resumes with a maximum of two (2) pages in length will be accepted as part of your application. These should be legible and in a readable font size. A determination of your eligibility and/or qualifications will be based only on those two (2) pages.
Your resume MUST contain specific information that is used to make a qualification determination, including employment beginning and ending dates for each position, whether employment is Full-time or Part-time, or average number of hours worked per week, and position titles (e.g., Program Analyst, GS-343-11 | January 2009-Present | 40 Hours/Week). If the position is/was in the Federal government, you will need to provide the position series and grade level. The resume should show relevant experience and education, as well as support the required specialized experience.
PERFORMANCE APPRAISALS / INCENTIVE AWARDS: If applicable, you may submit recent performance appraisals and incentive award documentation dated within the last 18 months. To receive due consideration during the evaluation process, your performance appraisal must show the official rating of record and be signed by a supervisor. If an appraisal is unavailable, you must submit a statement explaining why (do not submit a performance plan). Qualifying incentive documentation includes superior performance, special act or achievement awards, and quality step increases. All submitted documentation will be forwarded to the selecting official to support your application.
VETERANS: Your last DD214 (member 4 copy), Certificate of Release or Discharge From Active Duty, that shows the type of discharge and all dates of active duty is required to verify your eligibility.
NON COMPETITIVE APPLICANTS: If requesting concurrent consideration for Non-competitive (NC) appointment eligibility, you must provide the appropriate SPECIAL APPOINTING AUTHORITY DOCUMENTS, such as PCS orders (military spouse) describing move & marriage certificate; letter from VA or DD214 describing 100% disability of spouse; letter from State Vocational Office certifying disability (schedule A), etc. For more information, visit military spouse NC appointments or Persons with Disabilities NC appointments.
DISPLACED EMPLOYEES: If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency CTAP program (ICTAP), you must meet the well qualified standards for this vacancy (meeting minimum requirements for position and scoring at least an 80) and provide all of the following documents:
Qualified CTAP/ICTAP candidates receive priority and will be referred to the hiring manager. For more information, please review the OPM Employees Guide to Career Transition.
IMPORTANT: Submit all required resume details and documents by the closing date. Verify that all files have successfully transferred before submitting. Late or incomplete applications will be disqualified.
How to Apply
Help
To be considered, you must submit all required resume details and applicable documents no later than 11:59 (EST) on the closing date of the announcement.
Note: Uploading documents to USAJobs does not automatically attach them to this application. You must review and verify that all files are successfully transferred to our system before final submission. Late or incomplete applications will be disqualified.
If you are having difficulty applying online, please contact the DOT Automated Staffing Office via email at: Transjobs@dot.gov
Agency contact information
Automated Staffing Office
Phone 000-000-0000 Fax 000-000-0000 Email TRANSJOBS@dot.gov Address DOT, OFFICE OF THE SECRETARY
Submit Application and Documents Online
1200 New Jersey Ave SE / HAHR - 50
Washington, District of Columbia 20590
United States
Next steps
You may check your application status by logging into USAJobs.com. (Select "My USAJOBS" and click "Applications"). Within two weeks of the closing date, a Human Resources Specialist will evaluate your application. Ratings will be determined based on the documents and information received by the closing date. Qualified candidates will be assigned a category, not including points that may be assigned for veterans preference. If the vacancy is advertised under status, your application will be scored on a scale between 70 - 100. The most highly qualified candidates are then referred to the hiring manager for further consideration. If the vacancy was advertised under category rating, then the appropriate veterans preference will be applied. If you are selected for an interview, the hiring agency will contact you directly. Once the position is filled, we will notify all applicants of their final status.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
RESUME:In accordance with the OPM memorandum titled Merit Hiring Plan, dated May 29, 2025, resumes with a maximum of two (2) pages in length will be accepted as part of your application. These should be legible and in a readable font size. A determination of your eligibility and/or qualifications will be based only on those two (2) pages.
Your resume MUST contain specific information that is used to make a qualification determination, including employment beginning and ending dates for each position, whether employment is Full-time or Part-time, or average number of hours worked per week, and position titles (e.g., Program Analyst, GS-343-11 | January 2009-Present | 40 Hours/Week). If the position is/was in the Federal government, you will need to provide the position series and grade level. The resume should show relevant experience and education, as well as support the required specialized experience.
PERFORMANCE APPRAISALS / INCENTIVE AWARDS: If applicable, you may submit recent performance appraisals and incentive award documentation dated within the last 18 months. To receive due consideration during the evaluation process, your performance appraisal must show the official rating of record and be signed by a supervisor. If an appraisal is unavailable, you must submit a statement explaining why (do not submit a performance plan). Qualifying incentive documentation includes superior performance, special act or achievement awards, and quality step increases. All submitted documentation will be forwarded to the selecting official to support your application.
VETERANS: Your last DD214 (member 4 copy), Certificate of Release or Discharge From Active Duty, that shows the type of discharge and all dates of active duty is required to verify your eligibility.
NON COMPETITIVE APPLICANTS: If requesting concurrent consideration for Non-competitive (NC) appointment eligibility, you must provide the appropriate SPECIAL APPOINTING AUTHORITY DOCUMENTS, such as PCS orders (military spouse) describing move & marriage certificate; letter from VA or DD214 describing 100% disability of spouse; letter from State Vocational Office certifying disability (schedule A), etc. For more information, visit military spouse NC appointments or Persons with Disabilities NC appointments.
DISPLACED EMPLOYEES: If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency CTAP program (ICTAP), you must meet the well qualified standards for this vacancy (meeting minimum requirements for position and scoring at least an 80) and provide all of the following documents:
Qualified CTAP/ICTAP candidates receive priority and will be referred to the hiring manager. For more information, please review the OPM Employees Guide to Career Transition.
IMPORTANT: Submit all required resume details and documents by the closing date. Verify that all files have successfully transferred before submitting. Late or incomplete applications will be disqualified.
How to Apply
Help
To be considered, you must submit all required resume details and applicable documents no later than 11:59 (EST) on the closing date of the announcement.
Note: Uploading documents to USAJobs does not automatically attach them to this application. You must review and verify that all files are successfully transferred to our system before final submission. Late or incomplete applications will be disqualified.
If you are having difficulty applying online, please contact the DOT Automated Staffing Office via email at: Transjobs@dot.gov
Expand Hide how to apply
Agency contact information
Automated Staffing Office
Phone 000-000-0000 Fax 000-000-0000 Email TRANSJOBS@dot.gov Address DOT, OFFICE OF THE SECRETARY
Submit Application and Documents Online
1200 New Jersey Ave SE / HAHR - 50
Washington, District of Columbia 20590
United States
Next steps
You may check your application status by logging into USAJobs.com. (Select "My USAJOBS" and click "Applications"). Within two weeks of the closing date, a Human Resources Specialist will evaluate your application. Ratings will be determined based on the documents and information received by the closing date. Qualified candidates will be assigned a category, not including points that may be assigned for veterans preference. If the vacancy is advertised under status, your application will be scored on a scale between 70 - 100. The most highly qualified candidates are then referred to the hiring manager for further consideration. If the vacancy was advertised under category rating, then the appropriate veterans preference will be applied. If you are selected for an interview, the hiring agency will contact you directly. Once the position is filled, we will notify all applicants of their final status.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Office of the Secretary of Transportation
The U.S. Department of Transportation (DOT) is focused on what matters most: prioritizing the safety of our transportation systems, modernizing our aging infrastructure, unleashing American innovation, and maximizing efficiency by removing bureaucratic red tape. We are looking for mission-driven professionals ready to deliver real results with discipline, urgency, and accountability to support American families, workers, and businesses.
As we usher in a Golden Age of Transportation, DOT values a results-oriented, high-performing workforce dedicated to continuous improvement, operational excellence, and a safe, collaborative environment. If you want to build big, beautiful infrastructure, scale transformative technologies, and achieve results that will serve our nation for generations to come, please consider joining the DOT family.
Did You Know? The Department of Transportation is consistently ranked as one of the Best Places to Work in the Federal Government!
Agency contact information
Automated Staffing Office
Phone 000-000-0000 Fax 000-000-0000 Email TRANSJOBS@dot.gov Address DOT, OFFICE OF THE SECRETARY
Submit Application and Documents Online
1200 New Jersey Ave SE / HAHR - 50
Washington, District of Columbia 20590
United States
Summary
As a Program Analyst in the Complaints Adjudication and Program Evaluation Division reporting to the Division Director, this role is responsible for providing comprehensive support to stakeholders, conducting long-term strategic planning, performance management, and business
process redesign. The role assists in civil rights program evaluation, case tracking, and quality control to ensure regulatory compliance, while supporting the Director on diverse operational and compliance initiatives.
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Washington, DC
No matching locations found.
Work site options
Telework eligible Yes-This position may be eligible for situational telework. Telework approval will be determined by your immediate supervisor or manager following the agency's telework policy and guidance. If participating in the telework program, you will be required to sign a telework agreement detailing agency telework policy requirements, working conditions, and expectations for the position. Remote job No Relocation expenses reimbursed No Salary $102,415 - $158,322 per year Pay scale & grade
GS 12 - 13
Promotion potential 13
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time - Full Time Travel Required Occasional travel - Some travel will be required.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk High Risk (HR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required Yes - The Ethics in Government Act of 1978 requires the applicant selected for this position to submit a Confidential Financial Disclosure Report (OGE Form 450) within 30 days of appointment and annually thereafter.
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number OST.CR-2027-0005 Control number 891158800
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